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Last updated: 13 August 2021
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The processes for cancelling your contract vary from one provider to the next. Here we’ve provided a brief summary of what you can expect to pay, and a link to the relevant information on the provider’s website.
You will almost certainly need to pay a cancellation charge if you want to leave BT early. That is, of course, unless one of the exemptions mentioned earlier apply to you. You’ll most likely have to pay a fee for each of the remaining months left on your contract, and you’ll also have to return any hardware e.g. BT Home Hub or Smart Hub, or end being charged for them too.
More info: How to cancel BT broadband.
A bit of maths is involved to calculate how much you’ll be charged by EE Broadband. Your monthly charge (excluding VAT) and 4% for early payment, will then be multiplied by the number of remaining months on your contract.
More info: How to cancel EE broadband.
If you want to leave your John Lewis broadband contract before it ends, you'll have to pay a cancellation fee based on the type of package you've got and the number of months remaining on your contract.
More info: How to cancel John Lewis broadband.
If you're on a rolling monthly contract with NOW, you're free to cancel and switch providers at any time. If you're on a 12-month contract, however, early termination fees will apply. How much you are charged depends on the type of package you're on and how long you've got left on your contract, with the total fee being rounded up to the nearest 25p.
More info: How to cancel NOW broadband
To cancel your Origin broadband contract before it ends you'll have to pay straightforward, albeit expensive, early termination charges. You will be charged the entire value of your remaining contract. You will also have to return your router or be charged a further £40.
More info: How to cancel Origin broadband.
Cancelling your Plusnet broadband contract early will incur a set fee, depending on the type of package you're on, multiplied by the number of months left on your contract. You also need to return any equipment they provided you with, including the router and any TV box, or face further charges.
More info: How to cancel Plusnet broadband.
The amount you'll be charged for terminating your Shell Energy Broadband contract early depends on the package you're on and the length of time remaining on it, plus a fixed £15 fee for all customers.
More info: How to cancel Shell Energy Broadband.
Sky Broadband will charge an early termination fee if you opt to leave their service before the end of your contract. The amount you have to pay will depend on how many months are left on the contract. Additional subscriptions and payments made in advance will also be factored in to the cancellation fee. That means you’ll also be liable to pay for cancelling your Sky TV subscription (if you opted for that service).
More info: How to cancel Sky broadband.
Thanks to SSE's Broadband Happiness Guarantee, you're free to cancel your broadband package within the first 60 days of your contract. However, after this period you'll be charged an early termination fee to cancel, which is based on the number of days remaining on your contract up to a maximum of £243. You may also be charged a further £54 if you fail to return your router.
More info: How to cancel SSE broadband.
You will be charged by TalkTalk for both broadband and TV if you opt to leave their services early. You’ll be liable for all the remaining months left on the contract, plus the cost of any hardware (e.g. YouView box).
More info: How to cancel TalkTalk broadband.
You’ll be charged a fee for terminating your Virgin Media contract early. The fee will depend on how long you have left on your contract, and you may have to pay up to 80% of the value of the remainder of your contract. You’ll also be charged for cancelling your Virgin Media TV package too.
More info: How to cancel Virgin Media broadband.
The exact charge you'll face for leaving your Vodafone broadband contract early depends on the number of months it has left to run as well as the level of package you're on.
More info: How to cancel Vodafone broadband.
It’s safe to assume that for all other providers you’ll be charged an early exit fee of some sort if you want to end your contract early. This is usually the cost of the remaining months left on the contract, plus the cost of any equipment. To find out specifically how much you’ll be charged, search your provider’s website or speak to a customer service representative.
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