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Can I keep my email when changing broadband provider?

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Last updated: 03 March 2022

Many broadband providers offer free email services as part of their package. If you take them up on this, you might be wondering what happens should you leave them for another ISP. Can you keep the same email address with your new provider?

Whether or not you are able to keep your email when switching depends on who you are with. Some will take you leaving them a little harder than others and don’t want you to keep your email in the settlement. Let’s take a look at the policies of some of the most popular broadband providers:

BT / Plusnet

If you are a Plusnet or BT customer, you need to get in contact with them in order to keep using your email address with a new provider. There is also a small monthly fee associated with this.


After leaving TalkTalk, you are able to keep your email address for one year, after which it will be discarded. During this period, however, you cannot use any account features and it will automatically be deleted if you don’t use it for more than six months.


Sky is happy for you to keep using their email address even after you’ve left them for another provider. It will get shut down if it’s not being used, however.

Virgin Media

Taking a harsher stance, Virgin Media will close down your email address, and all associated data, 90 days after your contract ends.


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Michael Quinn

Author: Michael Quinn

Michael is a dedicated author helping usave to write guides, blogs and news for the last four years. When not writing articles, you can usually find him at wine tasting events or having a political debate on the night tube.

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