Can I keep my email when changing broadband provider?

Whether or not you are able to keep your email when switching depends on who you are with. Some will take you leaving them a little harder than others and don’t want you to keep your email in the settlement. Let’s take a look at the policies of some of the most popular broadband providers:

BT / Plusnet

If you are a Plusnet or BT customer, you need to get in contact with them in order to keep using your email address with a new provider. There is also a small monthly fee associated with this.

TalkTalk

After leaving TalkTalk, you are able to keep your email address for one year, after which it will be discarded. During this period, however, you cannot use any account features and it will automatically be deleted if you don’t use it for more than six months.

Sky

Sky is happy for you to keep using their email address even after you’ve left them for another provider. It will get shut down if it’s not being used, however.

Virgin Media

Taking a harsher stance, Virgin Media will close down your email address, and all associated data, 90 days after your contract ends.