Broadband & Moving House

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In this guide

Will my current broadband provider be able to provide coverage to my new area?

Your current broadband provider may not actually service your new place if it is outside of their network areas. In this scenario you will be forced to find a new provider for your new home. You shouldn’t be charged exit fees if this is the case, but make sure you speak to your provider to let them know that you’re moving.

When I move will my broadband coverage be affected?

Even if your current provider can provide coverage to your new area, the current service you receive may be affected. If your new address is outside of your current provider’s low cost network area your price may increase dramatically.

If you have chosen your provider for its cheap price in your current area you it may not be the cheapest in your new area. The quality of your coverage may also be affected once you move locations as you may have moved out of your current provider’s network areas. This can result in limits on download speeds or restrictive allowances. You might no longer be able to get fibre optic broadband, for example. Again, in this case, you should be able to cancel your current deal, so make sure you speak to your ISP.

How to move your existing contract over to your new property

Different providers have slightly different policies with respect to moving house:

Virgin Media: To arrange a home move with Virgin Media, you’ll first need to call their customer service team on 0345 454 1111 and provide them with your account number, new and old address and your moving date. On the date of the move it is worth taking your equipment with you as you may not need professional help to install it.

Sky: You can arrange a home move through their website. In order to use Sky’s broadband service, you’ll need a satellite dish meaning if your new property doesn’t have one you will need to have on installed.

BT: You can request your home move with BT using their website. Make sure you have your account number, current phone number, new address and moving date to hand when you call. You should take your equipment with you when you move as you should be able to install it yourself.

EE: To arrange a home move with EE, you’ll need to call them at least three weeks before your moving date. To do so, call 150 from your EE phone or 0800 079 8586 from any other phone. EE also offer a 50GB data boost for your EE device when you request a move. The whole process, even if an engineer visit is required.

NOW Broadband: To request a home move with NOW Broadband, you can get in touch via their Live Chat on their website. You just need to tell them the address of the property you’re moving too, and they will let you know if your current broadband plan is available at your new postcode, and if you’ll need an engineer visit or not.

TalkTalk: To arrange a home move with TalkTalk, get in touch with them via their website at least 14 days before your move, but no longer than 3 months before. You just to provide your new address and moving date, and they will move your service over for you at the cost of £60.

Vodafone: To request your home move with Vodafone, call them on 191 from your Vodafone mobile or 0333 304 0191 from any other phone. You need to provide your Vodafone account number, new address and moving date, and let them know about your move with at least 30 days’ notice.

Plusnet: To arrange your home move with Plusnet, call their moving team on 0800 587 1952 at least 2 weeks before your moving date. Let them know the details of your move, and they will arrange the switch free of charge.