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Who is the best broadband provider for pensioners?

Who is the best broadband provider for pensioners?

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Last updated: 27 October 2021

Finding the right broadband deal is often a matter of looking for the fastest connection at the lowest possible price available in your area. But there are other things to keep in mind when you're choosing between providers, especially as an older user.

What do the best broadband providers for pensioners offer?

Pensioners may have different priorities to younger people when it comes to choosing a broadband provider. For example, instead of ultrafast speeds, great customer service may be a top concern – in particular, the ease and ability to talk to a person on the phone, as opposed to an online agent.

Price is also a consideration - you don’t want to pay for more than you need. If you still use the landline, you should look for broadband packages that include an allowance of minutes, such as free evening and weekend calls.

If you use the internet for video calling your family or streaming TV, you should look for unlimited broadband to avoid going over your allowance. Be prepared that this might cost you more.

When you’re looking for a package you need to consider your needs and how you use the internet, as you may find some deals marketed at seniors specifically may not meet your broadband requirements.

Best broadband providers for pensioners

The Post Office

Post Office Broadband offers 24/7 customer service, so you know you’ll always get help when you need it. Plus, even the cheapest deals come with unlimited usage, meaning you don’t have to worry about how much you use your broadband. And if you’re adverse to making payments online, you can pay your bills in cash at your local post office branch.


Tried and tested, BT offer broadband packages suited for all demographics, including pensioners. You’ll see a lot of their deals include line rental, as well as inclusive calls to landlines. Those in receipt of Pension Credit and other benefits should consider BT’s Basic+ broadband package, which is extremely affordable.

What other pensioner broadband providers are there?

Pop Telecom, Zen Internet, Direct Save Telecom and Origin Broadband are other providers that come up trumps in the rankings for best broadband for pensioners. This is largely due to their excellent customer service and affordable pricing.

However, it’s not a given that all these broadband providers will serve your area. Most cities are covered by a wide variety of providers, but if you live more rurally you could find your options are more limited.


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Fergus Cole

Author: Fergus Cole

Fergus is a journalist specialising in the personal finance, energy and broadband sectors. He also has a passion for travel and adventure so tries to make the most of this in any spare time he gets.