Back to top
Back to BTBack to BT

How to Cancel BT Broadband

Unhappy with your BT broadband deal? Here's how to cancel your contract

How to Cancel BT Broadband logo
Free and impartial

Free and impartial

Offers from over 15 providers

Offers from over 15 providers

Easy switching

Easy switching

How to cancel BT broadband

BT broadband deals can be attractive, but there are plenty of reasons you might want to cancel. If your deal is coming to an end, or you’re not getting the service you had hoped for, you might be considering cancelling.

Read on to learn how and when to cancel, how to avoid termination costs, and how to switch to a deal that suits your needs.

When does my contract end?

It is easy to find out when you BT broadband contract is ending. You can check online, by phone, or using BT live chat.

You can find out when your BT broadband contract ends online by logging into your MyBT account and viewing your current broadband contract. You will find your contract end date listed under “Contract Terms”.

You can call BT directly on 0800 800 150 and ask the agent for your contract end date.  You will need your security details for verification purposes.

You can use BT live chat to find your contract end date. Click the “Chat Now” option on the BT help page. You will need your security details for verification purposes.

How do I cancel BT broadband?

The easiest way to cancel your BT broadband is to switch to another provider on the Openreach network. You won’t even have to speak to BT to do this provided your contract is finishing.

You cannot cancel BT broadband online. If you are cancelling or moving to Virgin Media, you will need to call BT and tell them you wish to cancel.

0800 783 1401 from a landline or +44 179 359 6931 from abroad.

BT requires 30 days' notice for cancellations if you are not switching to another provider. If you are switching, BT requires 14 days' notice. Cancel in good time or you will be charged for the remaining days. 

Cancellation fees

If you are still in a contract with BT you will have to pay a termination fee to end it early. The process is the same but you will be charged a fee for each month remaining on your contract. This can really add up.

BT broadband package

Charger per month

BT Broadband Unlimited

£17

Superfast Fibre Essential Unlimited

£11.75

Superfast Fibre 1 Unlimited

£16

Superfast Fibre 2 Unlimited

£25

Superfast Fibre Plus

£28.75

 

If you joined BT after 13/12/2019 and cancel or change to a plan with new equipment you will need to return your BT Hub or BT TV box within 60 days or you may be charged.

Find a new broadband provider

It is best to find a new broadband provider before you cancel. You want to know you are moving to something better and you don’t want a gap in your internet access.

FAQs

Can I cancel my broadband if BT raises the prices?

Thanks to a ruling by Ofcom, you can now cancel your broadband package if your provider raises the cost mid-contract.

This means if BT raises the price of your broadband whilst you’re in a contract you can cancel your service and leave without a fee.

You won’t be able to leave if BT are raising their prices, but your broadband costs don’t change. So make sure your contract costs are changing before you try to cancel.

If BT raises your broadband prices and you want to cancel, you will have to call BT using the number above.

Can I cancel my broadband if it’s too slow?

BT has signed up to the Ofcom broadband speed code of practice. This means that if your connection is consistently slower than the estimate advertised when you signed up you may be able to cancel without a fee.

You must ask BT to investigate the issue first. If they are unable to resolve the problem, you can be released from the contract without penalty.

If BT cannot resolve your broadband speed issues, you will need to call BT to cancel.

Can I keep my phone number when I cancel?

Changing your phone number can be confusing and a pain. Luckily, you don’t need to worry about it. Your phone number can be moved when you switch to a new contract.

Just cancel your broadband and phone by calling BT. Make sure you tell your new provider you want to keep your number when you switch.

*Rated 4.9 / 5 by 19 reviews on Google