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BT broadband review
| The good: | The bad: |
|---|---|
| Wide range of speeds on offer | More expensive than many rival providers |
| Gigabit speeds available | Pricey ADSL packages |
| Widely available across the UK | Mixed customer reviews |
| Good selection of TV bundles | Expensive out-of-contract price hikes |
| Exclusive offers on BT Sport | All contract last for 24 months |
| High-quality router | |
| Five million WiFi hotspots across the country | |
| Free cloud storage and online security | |
| Truly unlimited broadband |
BT is Britain’s biggest broadband provider and a major household name. It boasts the fastest Openreach speeds and comes with a range of benefits at home and out and about.
With standard ADSL and fibre broadband connections, BT is available pretty much anywhere. Plus, BT TV and broadband bundles are reasonably priced compared to the competition. But outside of bundles, BT is also one of the most expensive broadband providers available.
Does BT live up to its name?
Speed: how fast is BT broadband?
BT offers a range of broadband speeds:
| Broadband type | Average download speeds | Average upload speed | Ideal for |
|---|---|---|---|
| BT Fibre Essential | 36Mbps | 9Mbps | Small households with light internet usage |
| BT Fibre 1 | 50Mbps | 9Mbps | Browsing and streaming on a few devices at once |
| BT Fibre 2 | 67Mbps | 18Mbps | Families or homes streaming and browsing on multiple devices |
| BT Full Fibre 100 | 150Mbps | 30Mbps | Gamers, large families or shared houses with heavy internet use and multiple devices |
| BT Full Fibre 300 | 300Mbps | 49Mbps | Gamers, large families or shared houses with heavy internet use and multiple devices |
| BT Full Fibre 900 | 910Mbps | 110Mbps | Gamers, large families or shared houses with heavy internet use and multiple devices |
Price: how much does BT broadband cost?
BT Broadband is quite competitively priced, check out the table below for a breakdown.
Exit fees are charged for each month remaining on your contract if you terminate early.
If you need a new phone line installed for your broadband, this can cost up to £140. If you already have a phone line then you may not have to pay for connection charges.
Check the contract length before signing up, currently BT is offering most of its offers as 24-month contracts.
| Deal | Monthly Cost without landline | Monthly cost with landline | Setup costs |
|---|---|---|---|
| Fibre Essential (36Mbps) | £27.99 | £32.99 | £19.99 |
| Fibre 1 (50Mbps) | £28.99 | £33.99 | £19.99 |
| Fibre 2 (67Mbps) | £32.99 | £37.99 | £19.99 |
| Full Fibre 100 (150Mbps) | £39.99 | £44.99 | £9.99 |
| Full Fibre 300 (300Mbps) | £49.99 | £54.99 | £9.99 |
| Full Fibre 900 (910Mbps) | £59.99 | £64.99 | £9.99 |
*Prices correct as of 02/08/2021.
For more information on BT's broadband packages, head over to our page on BT fibre deals explained & compared.
What makes BT Broadband stand out?
BT broadband comes with a range of benefits:
Good value TV bundles
- Free access to BT Sport 1 is included in every BT Broadband deal
- Full BT Sport is available with TV bundles
- 80+ Freeview channels as minimum
BT Cloud storage
- Up to 50GB BT Cloud storage for only £3 a month
- Up to 500GB BT Cloud storage for £9 a month
Smart Hub router with Superfast Fibre
- Sends Wi-Fi to the most remote rooms in your house
- Filters block your neighbours’ signals and improve your Wi-Fi connection
Truly unlimited broadband connection
- No cap on any download or upload limits mean you can browse, stream, and game to your heart's content.
- No fair usage policies or traffic management
Free access to thousands of BT Wi-Fi hotspots across the UK
- Over 5 million WiFi hotspots across the country
- Save on mobile data whilst on the move
Home phone
- Free calls to UK landlines
- BT call protect helps stop nuisance calls
- International Freedom package means free calls to 36 countries
Tech: installation and equipment
Installing BT Broadband or BT Superfast Fibre takes around two weeks on average.
BT Superfast Fibre comes with the Smart Hub. Its Wi-Fi technology means multiple devices can connect and get the same fast connection. It is easy to set up yourself at home and you won’t usually need an engineer to visit.
If you are switching from a cable service like Virgin Media, or you do not have an active phone line, you will need an engineer to visit your address. You may be charged an installation fee.
Installation means setting up your new router. You will need to pay a set-up fee and delivery charge of £9.99 - £19.99.
Customer experience: How is BT rated by customers?
Generally, customers seem to be satisfied with their speeds. Although BT has connectivity issues and many customers complain of being disconnected, according to Ofcom, BT’s overall satisfaction rating is average.
Customer service seems to be BT’s biggest downfall. BT customer service ratings are generally quite poor. BT customers tend to report only minor issues with their broadband service, but major problems when trying to get those issues resolved.
If you're a BT customer but unhappy with your service, see if you're free to switch providers with our page on how to cancel BT broadband.