Latest offers from EE Broadband in December 2023
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Who are EE?
In 2010, Orange and T-Mobile merged to form EE, one of the UK’s largest communications providers offering both mobile and home broadband connection. Now owned by BT, it is one of the ‘big four’ ISPs.
EE uses its parent company BT’s superfast broadband network, allowing it to offer a competitive range of home and Wi-Fi broadband, reinforced by its own 4G mobile network that covers 70% of the UK. It offers speeds of up to 67Mbps in most locations, and up to 300Mbps in others.
If you’re signed up to a monthly EE mobile deal, you can also get access to top quality home phone and TV extras, thanks to EE’s relationship with Apple TV. This includes stunning 4K-quality entertainment, including BT Sport.
What does EE broadband offer?
EE offers 6 different base broadband packages, with download speeds ranging from 10Mbps all the way up to 900Mbps.
Each of these base packages are broadband only, meaning you do not get any inclusive landline phone service. However, you can add on pay as you go calls for free, anytime calls to UK landlines & mobiles for £8.36 extra a month, or anytime UK and international calls for an extra £12.54 per month.
All packages come with a router included as standard, although you can upgrade to EE’s Smart WiFi service for £10 per month.
All of EE’s broadband contracts last for 24 months, except for their Standard Broadband ADSL package, which you can sign up to for just 12 months should you wish.
If your property doesn’t already have a phone line, you will be charged a £50 engineer call-out fee to get this installed.
EE home phone
Any EE internet deal will come with a phone line which includes free weekend calls. There are upgrade options available if you wish to wish to include free weekday or international calling.
If you already have a mobile phone contract out with EE, signing up to an EE broadband package will net you an extra 5GB of data to use every month free of charge.
EE phone and broadband packages
All EE broadband deals come with line rental included as standard. You can upgrade this to be a proper home phone package if you want, and here are the options available to you:
- Line rental only: This is the standard line rental from EE, with pay-as-you-go calls.
- Landline: Includes anytime calls to UK landlines
- Landline and mobile: Anytime calls to UK landlines, and 1500 minutes to UK mobiles.
- UK and international calls: Anytime calls to UK landlines, 1500 minutes to UK mobiles, anytime calls to landlines in 50 selected countries, and discount calls to landlines in the rest of the world.
You also get access to features including voicemail and Call Plus, which adds three-way calling, anonymous call rejection and call diversion.
As well as internet and phone services, EE have recently launched themselves into the TV market. It doesn’t have the same amount of services as some of the other broadband providers, having only 103 channels and limited catch up apps. It does have some perks however including a terabyte of storage and the ability to use your mobile phone as a remote.
Access to EE TV includes an Apple TV 4K set top box, allowing you to stream catch-up and on-demand TV including BBC iPlayer, ITV Hub, All 4, Netflix and Amazon Prime. For an additional £5 per month, you get access to BT Sport too.
If you choose to sign up to EE broadband, you’ll also get some extra benefits that will help you to make the switch. If you’re already stuck into a lengthy contract with another provider, but are unhappy with their service or speeds, EE will help you switch by giving you £50 credit should your existing provider charge you for early termination.
All of EE’s broadband deals also come with a year’s free subscription to Norton Security Premium, a comprehensive malware protection software package, eliminating the need to sign up for a paid-for anti-virus package, at least for the first 12 months of your contract.
If you are already an EE mobile customer, you can also receive a 10% discount on your monthly broadband price, a 20GB mobile data boost, and you are given the option to upgrade your contract to include an Apple TV 4K for a little bit extra per month. EE mobile plans also come with a number of perks themselves, including Xbox Game Pass, Apple Music, or Netflix.
What packages do EE offer?
EE offer a variety of broadband packages with a range download and upload speeds. It’s most basic package, a standard ADSL connection, offers average download speeds of just 10Mbps, and upload speeds of 1Mbps. However, it also offers two levels of basic fibre broadband (FTTC) at either 36Mbps or 67Mbps download speeds.
For those that need a little more from their home internet connection, EE also offer full fibre, or FTTP broadband, ranging from 145Mbps to a whopping 900Mbps average download speed.
Altogether, EE offers five tiers of broadband: Standard Broadband, Fibre, Fibre Plus, Fibre Max 100, Fibre Max 500, and Fibre Max 900.
EE Standard Broadband
EE’s basic ADSL broadband package comes with an average download bandwidth of 10Mbps and an upload speed of 1Mbps.
At £26 per month for a 24-month contract, with a £10 installation charge, we believe there are other ADSL packages available on the market that will offer a similar service for less.
At usave we do not recommend a household opts for an ADSL connection unless they have no other choice; if you have the option to switch to one of EE’s fibre packages below we would recommend you go for one of these.
EE fibre broadband deals
EE offers two levels of basic fibre broadband, which use FTTC connections. These use fibre optic cables to deliver internet to your streetside cabinet, but the last bit of the journey to your home still uses the existing copper phone wires. This means they're less reliable than full fibre connections, but are still much faster, and much more satisfying to use, than basic ADSL connections.
EE full fibre broadband deals
EE has recently entered the full fibre market, which means they can now deliver fibre optic internet straight to your router, and thus provide much faster download and upload speeds than before.
EE's full fibre deals are called Fibre Max, and currently come in three tiers:
For more information, head over to our page on EE full fibre deals.
EE routers and ways of getting online:
All of EE’s broadband packages come with line rental and router as standard. Depending on the package, you’ll get a different router. Here’s what is available to you as an EE broadband customer:
- EE Bright Box: This type of router is available to all standard broadband customer with an ADSL connection.
- EE Smart Hub: Twice as powerful as the EE Bright Box, this router is reserved for fibre broadband customers, and is designed to provide multiple devices with high-quality internet connection simultaneously. It offers a range of management options, such as data use surveillance and limiting access on specific devices, which you can access simply by logging on with your computer. The router itself is also plug-in-and-go, so no need for an engineer, and it even fits through your letter box!
- 4GEE Home Router: This connects to EE’s flagship 4G mobile network and can offer average speeds of 31Mbps throughout the home via Wi-Fi. It too is just a plug-in-and-go!
- 4G Wi-Fi Mini Dongle: This nifty little device, weighing under 100g, can create a Wi-Fi hotspot for you on the move. It comes with a variety of data plans, from 2GB to 20GB per month, and will connect to up to 20 devices at once.
- HTC 5G Hub: You can also opt for EE’s 5G hub, which uses the 5G mobile network in your area to provide unbelievably fast download speeds. This is subject to availability, though, because 5G doesn’t appear in all areas.
Frequently asked questions about EE
Can I get EE broadband in my area?
Most probably. But use our EE postcode checker to see if you’re living in one of the few “not-spots”.
Do EE broadband packages come with free routers?
Yes. Depending on the package, you’ll either get the EE Bright Box or Smart Hub. Both are simple to install and don’t require an engineer.
Can I leave EE if I'm unhappy with my service?
If you're an EE customer but are unsatisfied with your current broadband, you can cancel your contract but depending on how far you are into it, you may have to pay a fee. For more information, read our guide on how to cancel EE broadband.
How can I contact EE broadband?
- Phone: You can call 0800 079 8586 from an EE landline, or 150 from an EE mobile, for free between 8am and 9pm on weekdays, and 8am to 8pm on weekends. Non-EE customers call 0207 362 0200 or 07953 966 250 during the same hours, though charges may apply.
- Online: EE’s extensive online help forum should help you answer common queries.
- Live chat: You can chat online to customer service advisors to help answer more challenging technical queries you have.
- In person: With over 550 EE stores in the UK, you’re more than welcome to pop in and talk with a member of the team.
Do EE have any black friday deals?
Like every November, EE will have some black friday deals this year. Keep an eye on our EE Black Friday deals page for more information on these.