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Hyperoptic began rolling out services in 2011 and are one of the few internet providers who only use fibre optic broadband cabling. They are also the first company to claim to have implemented gigabit services to residents.
Hyperoptic is undoubtedly one of the most exciting newcomers on the broadband scene. Offering high-end fibre-to-the-premises (FTTP) connection at reasonable prices, they have some of the fastest broadband packages in the market.
Here’s a handy guide on the benefits and pitfalls of a Hyperoptic broadband deal, but also feel free to read out in depth Hyperoptic broadband review if you’d like to know a little more.
Hyperoptic provide some of the UK's fastest broadband. As well as offering high speed internet they also offer phone lines as a standard. They offer a great range of superfast fibre broadband deals, with speeds going up to 1Gb, but currently do not offer any television service.
All of Hyperoptic's deals are fibre broadband..
Hyperoptic boast blistering top speeds of up to 1GB. One of added bonuses of this company is that you get the same upload speeds as you do download speeds with the 150Mb or 1Gb package. Hyperoptic also offer packages with a monthly rolling contract, although these are the more expensive option.
They also offer broadband only deals without the phone line, they are slightly cheaper but also incur a small installation fee.
Unlike most ISPs offering fibre connection, Hyperoptic broadband uses FTTP. This means instead of using old fashioned and unreliable copper wires, you get fibre cabling direct from source to property.
With FTTP you get some of the fastest available internet coverage, but unsurprisingly it’s quite expensive to install. Not every property in the UK can access this type of connection, so use our postcode checker to see if you’re eligible.
All Hyperoptic packages come with unlimited data as standard, meaning you don’t have to worry about limits on how much you can upload or download every month. Each one is available both as 12-month deals and more flexible rolling contracts; bear in mind you will also have to pay a one-off £29 activation fee
You might have never seen an Internet Service Provider offering Gigabit broadband, the type of connection you get from Hyperoptic’s “Hyperfast” package. With downloads speeds of up to 1Gbps (averaging out at 900Mbps), you can do almost anything, like download a 25GB PS4 game in under 4 minutes.
Hyperoptic also offer enviable deals on Broadband and Phone packages, and you won’t have to pay for a separate line rental, because it all runs from the same fibre cable. But if you do want it so you can use a landline, then you’ll get some great perks included as standard:
You can also choose to add Anytime UK calls or the Overseas call plan, for an additional cost.
These deals range from £25 to £47 per month for the first 12 months, after which they increase.
Hyperoptic’s impressive connection capabilities are made possible by the HyperHub Router, free with all broadband packages. This ingenious piece of kit uses cutting-edge wireless technology to provide homes and businesses with robust and lighting quick internet connection.
The HyperHub features in-built intelligent channel switching, which enables it to minimise any interference caused by changes in environment or weather.
Because Hyperoptic offers only FTTP connection, you need to have sufficient cable infrastructure in your building already. Use the postcode checker to see if you’re eligible. If you’re not, you can still register with Hyperoptic to let them know you’re interested. And when enough people from your building or area do the same, then they might install the necessary cabling to get you connected.
If you’re one of the lucky few, then you won’t have to pay for your router or installation costs, as that is all factored into the deal. You will, however, have to pay a one-off activation fee. For domestic users it’s £29, and £150 for businesses.
Hyperoptic offers 24/7 customer support, online or on the phone. You can call them on 03333321111 or email them at email@example.com any time. There is also a 24/7 live chat function on their website.
For more specialised advice, you can raise a concern on the My Hyperoptic section of the company website. Your question will be answered by a designated agent who will have been assigned to your account when you first signed up to My Hyperoptic.
Simply put, fast. Hyperoptic use FTTP connection, which is one of the fastest and most reliable in the world. This means that even their budget option is better than some of the top-end deals available from their competitors.
Hyperoptic is fast and brilliant, but not the cheapest. Broadband only deals start at around £22pm for a 50Mbps 12-month contract and go up to £170pm for a 1Gbps 12-month Business package.
All contracts are available as both 12-month fixed deals and flexible rolling monthly contracts. These are a bit more expensive but might be more useful if you’re a student or you’re travelling.
Due to the expensive and modern cabling infrastructure needed to provide the FTTP connection, not everyone is able to receive the service offered by Hyperoptic. Use your postcode checker to see if you can get it in your area.
Undoubtedly yes. It’s fast, reasonably priced and has good customers service. Read our full Hyperoptic review for a more in depth look at customer satisfaction rates.
*Rated 4.9 / 5 by 19 reviews on Google