Hyperoptic Broadband Review

Hyperoptic at a glance

Hyperoptic is one of the few broadband providers to operate its own proprietary full fibre cable network rather than relying on the more widely used Openreach network. 

As a result, the provider offers no ADSL connections, instead focusing on fast broadband up to 1Gbps everywhere it is available, which is more than most people should ever need.

The other benefit of running its own network is the company has control over their customers' connections; if you have any issues, go directly to Hyperoptic and they solve it for you without passing on the blame.

The main downside, however, is that Hyperoptic doesn’t operate in as many areas of the UK as providers who use the larger shared networks. 

Below, we delve into Hyperoptic's speeds, packages and prices to help you decide if you should opt for the provider, if you can access its services. 

How we review providers

Reviewing a broadband provider is not as simple as looking at the price and the speed it offers.

There are a few things we look into when determining whether we recommend a provider or not, including speeds offered, price, router performance, customer service... We analyse how each provider fares in these categories and compare them to their competitors. 

All our reviews are genuine, unbiased, and written by broadband experts.

Hyperoptic broadband speeds

As mentioned above, Hyperoptic runs its own network of fibre optic cables, meaning it only provides fibre-to-the-property connections. Its internet services do not rely on a shared network or on copper telephone wires like ADSL or part-fibre do. 

The slowest broadband speed offered by the provider is 33Mbps, which should be more than enough to satisfy the needs of a small to medium household with a regular internet usage. 

Speeds offered by Hyperoptic go all the way up to 900Mbps with its 1Gb package, which as a top speed is comparable to most of the providers on the market. 

One of the major upsides of opting for Hyperoptic is its mirrored upload and download speeds. While most providers tend to have much slower upload speeds, with Hyperoptic, they are the same for all packages above 100Mbps.

Does Hyperoptic offer TV and phone packages?

Hyperoptic does not offer broadband and TV packages, so if this is important for you, you'll have to look elsewhere.

Considering their speeds and price though, it may well be worth taking out a Hyperoptic package and then opting for an online streaming TV plan (like NOW TV). You should be able to get most (if not all) of what you would be able to get with other broadband & TV packages, and take advantage of Hyperoptic’s speeds and low prices at the same time.

Despite the fact you don't need one to access their internet services, you can add a line rental to your Hyperoptic broadband. The provider's broadband and phone packages include evening and weekend calls, but you'll have to pay extra for anytime UK or overseas calls. 

How much does Hyperoptic broadband cost?

In terms of prices, Hyperoptic is comparable to bigger broadband providers such as Sky or BT. 

For a 24-month Gigabit broadband deal with average speeds of 900Mbps, Hyperoptic charges £36 per month compared to £33 per month for Sky and £34.99 for BT.  Smaller providers such as Airband and Community Fibre tend to come out cheaper than Hyperoptic.

Of course, the monthly price of Hyperoptic's connections increases significantly for shorter packages.

One downside of Hyperoptic is the high upfront costs that come with its packages. You can expect to pay £19 for 12- and 24-month deals, and up to £39 for 1-month packages.

Hyperoptic installation and equipment

Getting set up with Hyperoptic is relatively straightforward.

If you already have fibre cables up to your property and a Hyperoptic socket, all you need to do once you've checked out your deal is wait for your router to arrive, which in the case of Hyperoptic is very quick. 

If you don't already have a socket at your property (which may well be the case as Hyperoptic can't use an Openreach one), the provider will have to send an engineer to install one, which would delay your installation. 

That said, according to Hyperoptic's website, its engineers are available 6 days a week, so if you have to go into work on weekdays you should be able to book a weekend appointment, and you can book them as early as the day after you sign up, if they have availability.

From the point you have your socket and your router, installation is very easy and fast. Follow the instructions provided and you should be online within 10 minutes, provided your broadband has already been activated.

Hyperoptic broadband router

Every Hyperoptic broadband deal comes with a HyperHub as standard, which is a high quality WiFi 6 router. We love that you can mount it to the wall, meaning you are very flexible in terms of placement options. 

The router also has a built-in firewall, mesh capabilities, and parental controls for added security. 

Hyperoptic customer service

Hyperoptic's UK-based customer service is among the best on the market in terms of efficiency. 

If you do experience an issue with your broadband, you can contact the provider in a number of ways. It has a live chat on its website that actually sends you through to a real person and is accessible from your account dashboard.

If that isn’t your thing, then you can send Hyperoptic an email (support@hyperoptic.com) or call them on 0333 332 1111. 

Customer service agents have the ability to log into your router remotely to try to debug any issues without sending out an engineer. As Hyperoptic runs its own network, it can't blame issues on Openreach and leave you in the dark about the status of your request. 

What do Hyperoptic customers have to say?

As of February 2026, Hyperoptic is rated 4.6 stars out of 5 on Trustpilot, making it an "Excellent" company by the platform's standards. This is rare among broadband providers, especially considering the rating is from over 48,000 reviews. 

Customers praise the reliability and the speed of the service they receive, as well as the ease of setting it up. When they do encounter issues, they call out the helpfulness of agents and engineers.

There are some reports of difficulties reaching out to the provider, which Hyperoptic responds to promptly to attempt to address them. 

Can I get Hyperoptic in my area?

The main drawback of Hyperoptic is its availability. The provider only runs in 64 major cities including as London, Manchester, Liverpool and Glasgow.

Even in those cities, your postcode may not yet be eligible for Hyperoptic broadband, though the provider is working hard to expand its network to more households. Currently, Hyperoptic is available to over 1.7 million households. 

The fastest way to check whether you can access Hyperoptic broadband is to use our free postcode checker at the top of this page. 

Who is Hyperoptic right for?

We'd recommend Hyperoptic to anyone who can access the provider's broadband connections. 

Hyperoptic offers a unique combination of fast speeds, relatively low prices, great reliability and quality customer service. This, combined with high customer reviews, are just some of the reasons we chose it as the best broadband provider on the market. 

That said, it's worth noting its deals come with high setup fees, and it does not offer TV packages, which may be a deal breaker for some. 

Frequently Asked Questions about Hyperoptic broadband