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Hyperoptic Review

Does Hyperoptic live up to the hype?

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Free and impartial

Free and impartial

Rated 4.9 / 5 on Google*

Rated 4.9 / 5 on Google*

Offers from over 15 providers

Offers from over 15 providers

Should you sign up for Hyperoptic broadband?

Tired of paying over the odds for your frustratingly slow broadband? Hyperoptic could be the answer. The relative newcomer to the British broadband scene is making waves in the market, offering blisteringly high speeds at reasonable prices. Read our in-depth review of Hyperoptic and consider if it’s right for you. If you think it is, compare broadband deals now with usave and make the switch over to a better provider today.

Speed: How fast is Hyperoptic broadband?

Fast. Hyperoptic prides itself on offering hyperfast broadband, and its average speeds certainly don’t disappoint. While most of the country still relies on copper cables to deliver them internet, either via ADSL or fibre-to-the-cabinet (FTTC) connections, Hyperoptic customers can be rest assured knowing they have a full fibre connection. This means a lot more reliability and a lot more speed.

The cheapest broadband deals offered by Hyperoptic promise average speeds of 50Mpbs, higher than most other providers’ basic packages which tend to offer 36Mbps, and close to the UK average of 54.2Mbps, according to Ofcom as of May 2019.

But for just a few more pounds a month, you could get a superfast fibre broadband package with average speeds of 150Mbps, which should be more than enough even for large households who use multiple devices for streaming at the same time. You can also get an ultrafast package which promises average speeds of a whopping 500Mbps.

Hyperoptic gigabit broadband

What makes Hyperoptic stand out from the pack is its highest tier, gigabit capable broadband. These packages, although expensive, offer ridiculous speeds of up to 1Gbps (1,000Mbps), averaging at 900Mbps. This allows you to do pretty much anything online at lightning speed and without interruption. Download a 25GB PS4 game in just under 4 minutes, compared to over an hour at UK average speeds. Downloading a 5GB 4K movie would take one minute, instead of the ten it would on an average plan.

Price: How much does Hyperoptic broadband cost?

Hyperoptic broadband deals come in a range of prices, depending on the package you want and how fast you want your internet to be. If you’re happy with the basic package (most users should be satisfied with Hyperoptic’s basic package), then you can save a lot of money with Hyperoptic compared to other providers.

The entry-level Hyperoptic broadband-only deals start at just £22 a month, a price that’s unlikely to be beaten elsewhere for a similar service. If you want to upgrade to superfast broadband its just £28 a month, and the ultrafast package costs £38 a month.

But to benefit from the market-leading gigabit speeds, you will have to stump up £45 a month. This may sound pricey, but in terms of broadband speeds alone, it’s definitely good value for money.

And for just an extra £2 a month you could get line rental included too, and this applies to every package.

Contract, fees, and installation charges

Most of Hyperoptic’s broadband deals last for an initial 12 months. However, after this 12-month period the prices rise by over £10 a month on all packages except for the basic 50Mbps broadband deal. This is something that has often been complained about by customers, who sometimes say this automatic price hike was not made clear to them.

The exception to the 12-month contracts are the monthly rolling deals that Hyperoptic offers. These are slightly more expensive per month than the 12-month contracts, but they require no commitment so are great for people living in short-term accommodation, such as students and travellers.

Will I have to pay for installation from Hyperoptic?

While Hyperoptic offers free installation and routers on all its deals, they all come with a one-off £29 activation fee.

Availability: Can I get Hyperoptic broadband in my area?

Hyperoptic is currently only available to around 400,000 homes and businesses across the country, and these tend to be in new-build blocks of flats.

However, the firm is working hard on expanding its operations to more and more cities up and down the country, hoping to be available to around 2 million premises by the end of 2021, and up to 5 million by 2025.

It is currently available in 39 cities and towns across the UK, including most of the major urban areas such as London, Manchester, Birmingham, Bristol, Leeds, Newcastle, Liverpool, Glasgow, Edinburgh and Cardiff.

Customer Experience: How is Hyperoptic rated by its customers?

Although Hyperoptic has a limited number of customers compared to some of the major broadband providers such as Virgin Media and BT, reviews tend to be fairly positive. Understandably, many customers rave about the lightning fast speeds at affordable prices. Feedback on customer service tends to be fairly positive too, however some customers have highlighted issues concerning delays in installation or missed engineer appointments completely.

Hyperoptic won an ISPA award for its customer service for the sixth year in a row in 2019, suggesting that out of the lucky few customers who have access to Hyperoptic broadband, most are more than satisfied with the service.