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About John Lewis
John Lewis has been a household name ever since the company’s creation in the mid-19th century and is considered a staple of British retail. They have since added various broadband packages to their already extensive portfolio of products and services.
John Lewis & Plusnet
John Lewis has teamed up with Sheffield-based telecoms giant Plusnet, to create John Lewis Broadband. This means that they are a trading name of John Lewis plc (Waitrose, John Lewis stores) but the services are provided and contracted with Plusnet plc., who are especially well-known for their reliable customer service.
Is John Lewis broadband right for you? Check out our John Lewis review to find out.
Unsatisfied with your deal? Check out our guide on how to cancel a John Lewis broadband contract
John Lewis Broadband Packages
John Lewis Broadband offer three simple broadband deals, ranging from standard ADSL copper wire connection to full fibre broadband. All deals come with unlimited downloads as standard, so you don’t have to worry about curbing your surfing habits. Let’s take a look at what’s available:
- Unlimited: Using standard ADSL copper wire connection to provide average speeds of 10Mbps. This is ideal for everyday surfing and occasional video watching.
- Fibre: This superfast fibre optic cable connection brings average speeds of 36Mbps to your property, making it ideal for watching HD videos and online gaming.
- Fibre Extra: If you want even faster fibre connection, servicing several simultaneous users, then this is the one for you. Providing average speeds of 66Mbps it’s more than adequate for large families and those living in shared accommodation.
You also get BullGuard included in the price. BullGuard is a basic PC security programme that provides your computer with a firewall, spam filter, antivirus software and more to make sure your machine runs smoothly.
John Lewis Broadband also monitors web traffic, which prioritises things like video calling and online gaming, to ensure the neediest users don’t suffer from service interruptions. You might, however, see slower speeds for other tasks at peak times.
John Lewis Broadband & Phone
When you sign up to John Lewis Broadband, line rental is already included. It’s still today one of the cheapest deals on the market, as it includes free Evening (Mon-Fri, 19:00 – 07:00) and Weekend calls as standard.
You can also choose from any of the following to improve your landline connection:
- Anytime: Anytime calls UK Landline calls
- Anytime and International: Anytime + 300 monthly minutes to 35 international destinations
- Mobile bolt-on: Available as an add-on to either of the previous deals, and giving you inclusive anytime calls to mobile numbers as well.
All call packages include voicemail, caller display and 1471, and for extra cost you can have call reject, call waiting, call diversion and other such features.
John Lewis Webmail
Like BT, Virgin and other big ISPs, John Lewis Broadband offer a free email address when you sign up for broadband. This can be a useful way to divide work mail from marketing and administration emails, especially from your online shopping...
John Lewis Customer Support
Having been around for quite some time, John Lewis know a thing or two about customer service. As, thankfully do Plusnet, who provide the internet service part of John Lewis Broadband.
There’s a Freephone option (0800 022 3300) available 247, where you can speak to one off the customer service operatives.
You’re also welcome to use the online contact form here: http://www.johnlewisbroadband.com/contact-us/contact-member.html . You just need to enter your account name and password and select “Raising a Complaint” and a member of their customer service team will investigate and report back within 5 working days.
If you’re old school, you can always write them a letter too. Make sure you include all your account information when you write, so they know who they’re dealing with. Postal address: John Lewis Broadband, The Balance, 2 Pinfold Street, Sheffield, S1 2GU.
What network does John Lewis Broadband use?
John Lewis has joined with Plusnet, a reputable ISP based in Sheffield. The fibre broadband packages also make use of the Openreach network, which is the same one used by other telecoms giants like Sky, BT and TalkTalk.
Do I need to tell my old provider I’m switching to John Lewis Broadband?
If you’re coming to John Lewis Broadband from another provider on the Openreach network (listed above), then no you don’t. Once your order has been placed, John Lewis will reach out to your old provider to let them know about the switch.
Unfortunately, if you’re coming from Virgin Media, you’ll have to do the informing yourself as they run on a totally different network.
Do I have to get line rental with John Lewis broadband?
Mercifully, line rental is included as standard in all of John Lewis Broadband packages. Plus, it’s one of the cheapest out there, and includes free Evening and Weekend phone calls as standard.
How long are John Lewis broadband contracts?
All John Lewis Broadband contracts last 12 Months. This is much more convenient than the other ISPs who demand 18 months and incur early cancellation fees.