NOW TV Broadband Review

NOW Broadband Review

NOW is widely known for its TV passes, but it has now established itself as a major broadband provider. NOW Broadband is now available in most homes, and is known as an affordable and competitive broadband provider.

What can you expect from NOW Broadband? How does NOW Broadband compare to its competitors?

Speed: how fast is NOW Broadband?

As an Openreach network provider, NOW Broadband offers similar speeds to all other Openreach network providers like BT, Sky, and Vodafone

Their basic ADSL package clocks in at 11Mbps, while their top end fibre deal will get you download speeds up up to 63Mbps.

Price: how much does NOW Broadband cost?

NOW Broadband's monthly costs range from £18-£30, depending on the speed you choose. 12-month contracts come with a £5 set up fee as standard. NOW are one of the only providers offering rolling monthly contracts so you can get broadband without tying yourself into a deal for a year (or longer). These monthly plans are great for students, or people with short-term tenancy agreements. Be aware though that the set up fee jumps to £65, so if you are going to stick around for a year, you'll be better off with the contract.

Exit fees are charged for each month remaining on your contract if you terminate early.

What makes NOW Broadband stand out?

NOW Broadband comes with a limited number of additional perks.

• Home phone
  • Phone line rental included
  • Option for a pay as you use package for £0 – ideal if you don’t intend to use your home phone
  • Evening and weekend call bundles £4
  • Free anytime calls only an additional £8
• NOW TV
  • Your NOW account lets you sign up for TV passes
  • Access to Sky channels on flexible contracts
• No credit checks
• Truly unlimited broadband

NOW does not offer the same bonuses as some of its competitors. You won’t get access to Wi-Fi when you’re out and about and there’s no free storage. This may be a drawback for potential customers.

Tech: installation and equipment

Installing NOW Broadband takes around two weeks on average.

NOW Broadband comes with a NOW Hub 2 Wi-Fi router. It uses the same hardware as the Sky Q Hub. It is easy to set up yourself at home and you won’t usually need an engineer to visit.

If you are switching from a cable service like Virgin Media, or you do not have an active phone line, you will need an engineer to visit your address.

Installation means setting up your new router. You will need to pay a set-up fee and delivery charge of £5. Installation fees are much higher – £65 – for one month contracts with NOW Broadband.

Customer Experience: how is NOW rated by customers?

NOW Broadband is rated highly by customers as being good value for money.

However overall, NOW Broadband is rated averagely by customers. As of May 2020 its trustpilot reviews are 27% “Excellent”, 21% “Great” and 28% “Bad”. That’s pretty good for a broadband provider.

*Rated 4.9 / 5 by 19 reviews on Google