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Onestream Broadband

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Rated 5/5 on Trustpilot based on over 680 reviews Trustpilot logo
Rated 5/5 based on over 680 reviews
Onestream Broadband logo

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About Onestream

Onestream is a relative newcomer to the broadband market, having only been launched in the middle of 2018. However, the Hampshire-based ISP is quickly gaining a reputation as a cheap and reliable alternative to some of the big players in the game.

Onestream offers a choice of fibre broadband packages, all of which come with unlimited downloads, with average speeds ranging from 18Mbps up to 67Mbps. While they don’t yet provide any full-fibre connections, and you certainly won’t be blown away by their speeds, it is a solid choice if you just want a simple broadband connection without any of the extras.

Let’s take a look at Onestream’s broadband packages and see if they’re any good.

What does Onestream offer?

Onestream prides itself on being a simple, no-frills broadband provider, and its packages are just that – simple. It has just three tiers of package: Jetstream Fibre, Jetstream Fibre Max, and Xstream Superfibre.

All of Onestream’s broadband packages are available on either 12, 18, or 24-month contracts. However, the monthly cost of each package remains the same no matter which length of contract you go for.

Therefore, we’d recommend going for the 12-month contract so that you’re more flexible to switch broadband providers further down the line. However, be aware of when your contract is coming to an end to avoid paying out-of-contract rates.

Jetstream Fibre

This is Onestream’s basic, entry-level broadband package. Offering average download speeds of just 18Mbps, this is about as slow as you can get with a fibre connection. Meanwhile, upload speeds average just 2Mbps.

These speeds may be enough if you live alone or you only use the internet occasionally, but in most cases, we’d recommend getting something a bit faster.

It currently costs £26.99 per month, whether that’s on a 12, 18, or 24-month contract. But considering the speeds you’ll get are only slightly better than you’d get with an ADSL connection, this isn’t great value for money.

Onestream Broadband

Jetstream Fibre Unlimited Broadband

12 month contract Fibre + Phone

18Mb / second

Average speed

Unlimited

Usage

£26.99 / month

£0 upfront fees

Onestream Broadband

Jetstream Fibre Unlimited Broadband

18 month contract Fibre + Phone

18Mb / second

Average speed

Unlimited

Usage

£26.99 / month

£0 upfront fees

Onestream Broadband

Jetstream Fibre Unlimited Broadband

24 month contract Fibre + Phone

18Mb / second

Average speed

Unlimited

Usage

£26.99 / month

£0 upfront fees

Jetstream Fibre Max

This is Onestream’s middle-tier package, offering much improved average download speeds of 45Mbps, and upload speeds of 8Mbps. This is a much more reliable connection than the Jetstream Fibre package, and it should leave the majority of small to medium-sized households satisfied.

At just £27.99 a month, it’s only a pound more expensive each month than Onestream’s entry-level package! Therefore, if it’s a choice between the two, then you should only really consider Jetstream Fibre Max.

Onestream Broadband

Jetstream Fibre Max Unlimited Broadband

12 month contract Fibre + Phone

45Mb / second

Average speed

Unlimited

Usage

£27.99 / month

£0 upfront fees

Onestream Broadband

Jetstream Fibre Max Unlimited Broadband

18 month contract Fibre + Phone

45Mb / second

Average speed

Unlimited

Usage

£27.99 / month

£0 upfront fees

Onestream Broadband

Jetstream Fibre Max Unlimited Broadband

24 month contract Fibre + Phone

45Mb / second

Average speed

Unlimited

Usage

£27.99 / month

£0 upfront fees

Xstream Superfibre

Onestream’s premium package provides average download speeds of 67Mbps and upload speeds of 17Mbps. These are pretty standard fibre optic speeds, and most medium-sized households should be happy with them. If you want an ultrafast or gigafast connection, however, you’ll have to look elsewhere for now.

The Xstream Superfibre package is extremely good value for money though, especially when compared to Onestream’s other plans. Costing just £29.99 per month, there’s just a £3 monthly difference between the provider’s fastest and slowest connections. If all packages are available where you live, we’d always recommend you go for this one.

Onestream Broadband

Xstream Superfibre Unlimited Broadband

12 month contract Fibre + Phone

67Mb / second

Average speed

Unlimited

Usage

£29.99 / month

£0 upfront fees

Onestream Broadband

Xstream Superfibre Unlimited Broadband

18 month contract Fibre + Phone

67Mb / second

Average speed

Unlimited

Usage

£29.99 / month

£0 upfront fees

Onestream Broadband

Xstream Superfibre Unlimited Broadband

24 month contract Fibre + Phone

67Mb / second

Average speed

Unlimited

Usage

£29.99 / month

£0 upfront fees

Is Onestream any good?

Because Onestream is such a newcomer to the broadband market in the UK, it’s difficult to determine exactly how good its service is. It’s relatively low number of customers means it’s not yet included in Ofcom’s annual customer satisfaction reports.

However, it has over 4,500 customer reviews on Trustpilot*, with an ‘excellent’ overall score of 4.4 stars out of 5. 67% of customers rated its service excellent, compared to just 19% who said it was bad.

If you’re already a Onestream customer, you can get in touch with its UK-based customer service team by calling 0333 241 4449, or sending an email to hello@onestream.co.uk.

*As of December 2021