How to cancel a Post Office broadband contract

How do I cancel Post Office broadband?

Post Office broadband contracts generally run for a fixed term of 12 or 18 months, which then automatically convert to rolling monthly contracts. Unless you are cancelling because you no longer require internet, make sure you have found a new internet service provider to switch to before you cancel your Post Office contract – it will make switching much easier.

Cancelling Post Office broadband is easy. When you decide to cancel, all you need to do is call 0345 600 3210 8am to 8pm, Monday to Saturday, and 9am to 6pm, Sundays. Bear in mind that you need to give 15 days’ notice before cancelling your broadband.

Post Office cancellation fees

There are no cancellation fees if you cancel your Post Office broadband outside of the fixed-term contract length. However, if you wish to cancel your contract early then you may face early termination charges. The exact charge will depend on the length of time remaining on your contract. There are a few ways in which you can cancel your broadband without a cancellation fee, even if you are within the minimum contract length:

• You can cancel your contract within 14 days of signing up during the ‘cooling off’ period.
• If your provider raises your monthly bill by more than inflation rises, then you can cancel without penalty within 30 days of the price change notification.
• If you believe your provider has breached the contract and hasn’t solved your issues, then you may be able to cancel without penalty.

Can I cancel my Post Office Broadband if it’s too slow?

If you think that your broadband is too slow then here are the steps that you should take:

1. You can cancel your contract within 14 days of signing up during the ‘cooling off’ period.
2. If your provider raises your monthly bill by more than inflation rises, then you can cancel without penalty within 30 days of the price change notification.
3. If you believe your provider has breached the contract and hasn’t solved your issues, then you may be able to cancel without penalty.

If you have followed this step-by-step process and you still aren’t satisfied, you may have grounds to complain or cancel your contract. Follow the standard complaints procedure and if nothing improves then you have the right to cancel your contract without a penalty and switch provider.