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Shell Energy Broadband review

Is Shell Energy Broadband right for you?

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Is Shell Energy Broadband any good?

The good: The bad:
Good value deals No TV packages
No end of contract price hikes No short-term contracts
UK-based customer support No rewards
Discounts on fuel Basic router
No setup costs Line rental required
Discounts for energy customers

Shell Energy Broadband used to be known as First Utility, which was a popular broadband provider well-known for its low-budget internet solutions. Shell Energy Broadband is no different, continuing to offer good value broadband deals.

Shell Energy is a global company, well-known for their petrol stations in multiple countries as well as providing gas, water and electricity to countless homes and businesses. But is their broadband any good? Continue reading our review to find out more.

Speed: How fast is Shell Energy Broadband?

Shell Energy currently offers five tiers of broadband packages with varying speeds – Fast Broadband, Superfast Fibre, Superfast Fibre Plus, Ultrafast Fibre, and Ultrafast Fibre Plus.

Fast Broadband – average download speeds of 11Mbps and upload speeds of 1Mbps. This is ADSL broadband, meaning it is best suited for smaller households of one or two people who don’t use the internet very often.

Shell Energy Broadband

Fast Broadband

18 month contract + Phone

11Mb / second

Average speed

Unlimited

Usage

£16.99 / month

£0 upfront fees

 

Superfast Fibre – average download speeds of 35Mbps and upload speeds of 9Mbps. This is fibre broadband, making it faster and more reliable than the ADSL broadband. This broadband would be suit able for an average sized household of three or four people who all use the internet regularly.

Shell Energy Broadband

Superfast Fibre

18 month contract Fibre + Phone

35Mb / second

Average speed

Unlimited

Usage

£21.99 / month

£0 upfront fees

 

Superfast Fibre Plus – average download speeds of 63Mbps and upload speeds of 17Mbps. This is a faster fibre network which will be better for average households who have multiple devices using the internet at once, and who stream or download music and films regularly.

Shell Energy Broadband

Superfast Fibre Plus

18 month contract Fibre + Phone

63Mb / second

Average speed

Unlimited

Usage

£21.99 / month

£0 upfront fees

 

Ultrafast Fibre – average download speeds of 140Mbps and upload speeds of 25Mbps. These ultrafast download speeds should be more than enough for most households, while these upload speeds will be suited to those that work from home.

Shell Energy Broadband

Ultrafast Fibre

18 month contract Fibre + Phone

140Mb / second

Average speed

Unlimited

Usage

£39.99 / month

£0 upfront fees

 

Ultrafast Fibre Plus – average download speeds of 290Mbps and upload speeds of 45Mbps. This is currently their fastest broadband packages, and it should be more than enough even for large, busy households who like to stream in 4K or play data-intensive games online.

Shell Energy Broadband

Ultrafast Fibre Plus

18 month contract Fibre + Phone

290Mb / second

Average speed

Unlimited

Usage

£44.99 / month

£0 upfront fees

 

All of Shell Energy’s broadband packages come with unlimited downloads and include pay-as-you-go calls as standard. They also all last a minimum of 18 months, but unlike most broadband providers, there is no price rise when the contract ends!

Price: How much does Shell Energy Broadband cost?

Shell Energy Broadband is one of the cheaper broadband providers, and most customers believe the provider to be good value for money.

The following tables show how Shell Energy Broadband’s prices compare to similar packages from competitors:

Deals Shell Energy price BT equivalent package price Sky equivalent package price Virgin Media equivalent package price TalkTalk equivalent package price
Fast Broadband (11Mbps) £17.99 £27.99 £25 N/A £24.95
Superfast Fibre (35Mbps) £23.99 £27.99 N/A N/A £22
Superfast Fibre Plus (63Mbps) £27.99 £30.99 £28 £38 £25
Ultrafast Fibre (140Mbps) £39.99 £39.99 £35 £44 N/A
Ultrafast Fibre Plus (290Mbps) £44.99 £49.99 N/A £56 N/A

*Prices correct as of 08/07/2021

What makes Shell Energy Broadband stand out?

  • Good value broadband – Shell Energy has been known for offering some of the cheapest deals on the market, especially for basic, ADSL packages.
  • Zero setup costs – Shell Energy Broadband send all their new customers the latest router for no extra cost.
  • No price rises – Unlike many other broadband providers, monthly costs for Shell Energy Broadband stay the same even after your contract ends.
  • Unlimited data – All Shell Energy Broadband deals come with unlimited downloads, meaning you can browse and stream to your heart’s content.
  • Discounts on fuel – Get 3% off your fuel up to 60L with the Shell Go+ rewards app.
  • Discounts for energy customers – Customers who already use Shell as their energy supplier can get cheaper broadband.

Are there any downsides to Shell Energy Broadband?

  • Few extras – Shell Energy Broadband packages are fairly simple, coming with line rental, a router, and not much else.
  • No TV packages – Shell Energy Broadband doesn’t offer any TV subscriptions to bundle with your broadband, so you’ll have to get this service elsewhere from another provider.
  • Basic router – While the router you receive will do the job, especially for fibre customers, both routers provided by Shell Energy Broadband are basic and don’t compare to some rivals’ routers.
  • No short-term contracts – All Shell Energy Broadband contracts last for 18 months, which means you’re free to switch in that time should you need to.
  • No broadband only option – All Shell Energy Broadband packages come with line rental, which requires a phone line. If you don’t already have one installed, you could be charged up to £60 for installation.

Availability: where can I get Shell Energy broadband?

Shell Energy, like many other broadband providers, uses the Openreach network, so their basic and superfast broadband packages are widely available around the UK. However, it seems that their ultrafast packages are not as easily available.

If you’re unsure you can use our postcode checker to find out whether Shell Energy broadband is available in your area.

Does Shell Energy Broadband offer any extra features?

Shell Energy Broadband don’t have too many special offers or extras to get excited about. There is no TV package currently available either.

However, Shell Energy Broadband customers who join the Shell+ rewards scheme app have access to a 3% discount on fuel, while customers who use Shell Energy for their gas and electricity may also be eligible for discounts on their broadband. Please check the terms and conditions of these reward schemes for full details.

Home phone packages

Shell Energy Broadband also offers three different call packages (Evening and Weekend Plus, Anytime Plus, and International Calls) that can be added to your broadband service depending on your personal needs.

As Shell Energy Broadband uses the Openreach network to deliver internet to your home, all of their broadband packages come with line rental, but pay as you go calls are standard. If you want to add inclusive calls to your broadband and phone package, consider the following offers:

  • Evening and Weekend Plus - £4 per month on top of your broadband bill. Inclusive weekend calls to UK landlines and mobiles.
  • Anytime Plus - £8 per month extra. Anytime calling to UK landlines and mobiles.
  • International Call Packages - £5 per month extra. 600 minutes to 40 international destinations, 75% discount to mobiles. 50% discount on calls to all other destinations. Only available with one of the above packages.

Tech: Installation and equipment

When you sign up to any Shell Energy Broadband package, you will be sent a WiFi router that will be used to set up your connection.

Customers on Shell Energy Broadband’s basic, ADSL broadband deal will receive the somewhat outdated Technicolor TG588V V2 router, which doesn’t support fast speeds and also doesn’t have the strongest signal, meaning pockets of your home may be left without connection.

If you go for any of Shell Energy Broadband’s fibre packages, however, you will receive an updated model – the Technicolor DWA0120. This has a much-improved signal strength, can support much faster speeds, and it also comes with 4 gigabit network ports. But with just three antennae, this is not as powerful a machine as the ones supplied by rival providers such as Sky, BT, or Virgin Media.

Luckily, you won’t have to pay any extra for the router you receive, while you also won’t be faced with any installation or setup fees. However, Shell Energy Broadband requires a landline, so you may have to pay a £60 fee if your home is not already connected.

How is Shell Energy broadband rated by customers?

Shell Energy do not have a particularly good record when it comes to customer service. Although they are a relatively new provider, their old company First Utility faced many complaints about unresolved complaints and long call waiting times

Having said this, Shell Energy Broadband has a UK-based customer support team, with phone lines open from 8am-6:30pm Mon-Fri, and 9am-4pm on Saturdays. You can call their customer service team on 0330 0945801. It also has online customer support available 24 hours a day.

Shell Energy do not offer too many exciting packages for their customers and, although they are a low budget broadband provider, they do not provide the cheapest or the fastest broadband deals. There are also no TV bundles available with Shell Energy broadband. However, they do provide the bonus of cheaper petrol prices thanks to their rewards scheme, though you will have to wait until you find a Shell filling station.