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Shell Energy Broadband Review

Shell Energy Broaband review

Shell Energy Broadband Review logo
Free and impartial

Free and impartial

Rated 4.9 / 5 on Google*

Rated 4.9 / 5 on Google*

Offers from over 15 providers

Offers from over 15 providers

Should you sign up for Shell Energy Broadband?

Shell Energy broadband used to be known as First Utility, which was popular for its low-budget broadband solutions. Shell Energy broadband also offers relatively low-price broadband deals. Shell are a well-known company for their petrol stations and Shell Energy provide gas, water and electricity solutions as well, but is their broadband any good? Continue reading our review to find out more.

Speed: How fast is Shell Energy broadband?

Shell Energy offers three categories for their broadband deals – Fast broadband, Superfast fibre and Superfast fibre Plus:

  • Fast broadband – average download speeds of 11Mbps with unlimited downloads. This is ADSL broadband, meaning it is best suited for smaller households of one or two people who don’t use the internet very often.
  • Superfast fibre – average download speeds of 35Mbps with unlimited downloads. This is fibre broadband, making it faster and more reliable than the ADSL broadband. This broadband would be suit able for an average sized household of three or four people who all use the internet regularly.
  • Superfast fibre Plus – average download speeds of 63Mbps with unlimited downloads. This is a faster fibre network which will be better for average households who have multiple devices using the internet at once, and stream or download music and films regularly.

All of Shell Energy’s broadband packages include pay-as-you-go calls as standard, and all contracts last a minimum of 18 months with no price rise when the contract ends.

Price: How much does Shell Energy broadband cost?

Shell Energy broadband is one of the cheaper broadband providers, and most customers believe the provider to be good value for money.

Shell Energy Fast broadband (11Mbps)

BT Broadband (10Mbps)

Sky Broadband Essential (11Mbps)

TalkTalk Fast Broadband (11Mbps)

Virgin Media M50 (54Mbps)






Shell Energy Superfast Fibre Plus (63Mbps)

BT Fibre 2 (67Mbps)

Sky Broadband Superfast (59Mbps)

TalkTalk Superfast Fibre (67Mbps)

Virgin Media M350 (362Mbps)






What makes Shell Energy stand out?

Shell Energy don’t have too many special offers or extras to get excited about. There is no TV package available currently either. However, Shell Energy broadband customers will occasionally have access to offers on fuel. Here are a few features they offer: 

  • Zero setup costs – Shell Energy send all their new customers the latest router for no extra cost.
  • Phone packages:
    • Evening and Weekend Plus - £4 per month on top of your broadband bill. Inclusive weekend calls to UK landlines and mobiles.
    • Anytime Plus - £8 per month extra. Anytime calling to UK landlines and mobiles.
    • International Call Packages - £5 per month extra. 600 minutes to 40 international destinations, 75% discount to mobiles. 50% discount on calls to all other destinations. Only available with one of the above packages.
  • Fuel discounts – Shell Energy customers who join the Shell+ rewards scheme app have access to a 3% discount on fuel. Please check the terms and conditions of this rewards scheme for full details.

Availability: where can I get Shell Energy broadband?

Shell Energy, like many other broadband providers, uses the Openreach network, so is widely available around the UK. However, it seems that their fibre network is not as easily available as other providers.

If you’re unsure you can use our postcode checker to find out whether Shell Energy broadband is available in your area:

How is Shell Energy broadband rated by customers?

Shell Energy do not have a particularly good record when it comes to customer service. Although they are a relatively new provider, their old company First Utility faced many complaints about unresolved complaints and long call waiting times. 

Shell Energy do not offer too many exciting packages for their customers and, although they are a low budget broadband provider, they do not provide the cheapest or the fastest broadband deals. There are also no TV bundles available with Shell Energy broadband. However, they do provide the bonus of cheaper petrol prices thanks to their rewards scheme, though you will have to wait until you find a Shell filling station.