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Ending a relationship with any service provider can be somewhat daunting – there always seems to be some type of red tape. Having a good idea of what the cancellation process entails before you send in your request may, however, streamline the process. It can even give you a more hassle-free experience.
Here we’ll discuss everything you need to know when it comes to cancelling your Sky broadband. We’ll mention the steps, the cancelation fees, and we will even help you to find a new broadband provider.
The first step is to check when your contract ends. Most Sky contracts are tied to a term of 18 months.
If you do not have a hardcopy of your contract on hand, you can sign in to your Sky account for the information you need. Simply:
Alternatively, you can give Sky a call on 0800 151 2747 to request your contract’s end date.
If you intend to switch broadband providers, then ending your contract with Sky is a little easier. In fact, most new providers will do this nitty-gritty part for you. They will contact the relevant department at Sky to action the switch on your behalf. All you need to do is wait for the notifications and settle any cancellation fees that may apply.
To cancel your Sky broadband without a switch, then you will need to make direct contact with the company’s cancelation department. You can:
If you are cancelling your Sky package before your contract term has expired, then cancellation fees may apply. These fees will vary between subscribers and will depend on:
Essentially, cancellation charges are calculated as follows:
In short, the answer is yes. If you are mid-contract and you find yourself being affected by a Sky price increase, then it’s possible to exit your contract penalty-free. However, there are a few rules that apply, for example:
You will only be able to start the cancellation process once you receive official notification of the price increase from Sky. You then need to contact Sky within 30 days if you want to ask to leave penalty-free.
If your broadband speed is slower than expected, then this may be grounds for cancellation. This is because your ISP is not sticking to their part of the agreement i.e., they are not delivering the average speed that was stated in the terms.
In order to end the contract due to a slow connection without paying an early termination fee, you will need to follow Sky’s tech support procedure. First, they will investigate your line to see if and why the speed is significantly lower and then they will attempt to fix it. If they are unable to rectify the speed, then they will cancel your contract with no charge.