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How to cancel SSE broadband

Unhappy with your SSE broadband deal? Here's how to cancel your contract

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How to cancel SSE broadband

Whether your deal is coming to an end, or your service isn’t what you’d hoped for, you may be thinking about cancelling your SSE broadband.

Read on to learn how and when to cancel, how to avoid early termination costs and why switching is the easiest way to get a deal that suits your needs.

When does my contract end?

It is easy to check when your SSE contract is ending. Typically your SSE contract will be 18 months long, so if you have a note of your start date it is likely to be 18 months later.

You can confirm this by checking your copy of the contract, or by contacting SSE.

You can call SSE on 0345 071 9886 or use their “Contact Us” section to submit an online form with your query. You will need your account information for identification purposes.

How do I cancel SSE broadband?

The easiest way to cancel your SSE broadband is to switch to another Openreach provider. Provided your contract is coming to an end, you won’t even need to speak with SSE to do this. Allow 14 days for the

If you no longer require broadband or are switching to Virgin Media, you will need to notify SSE 28 days before you want your broadband to end.

You can call SSE on 0345 071 9886 or email You can even write to
SSE Phone and Broadband Cancellations
PO Box 230

You should clearly state your intention to cancel and your account details.

SSE broadband cancellation fees

If you want to cancel while you're still in a fixed term contract with SSE you should follow the same processes as above but you will have to pay an early termination fee.

Broadband Contract Cost Per Day Maximum Termination Cost
SSE Unlimited Fibre 36p £199.80
SSE Unlimited Fibre Plus 44p £243

You will also need to return your router in the prepaid envelope provided by SSE. If you do not return your router you will be charged £54.

SSE’s happiness guarantee also lets you cancel within the first 60 days of your contract if you are dissatisfied with your service. You will not have to pay an early termination fee.

Find out more about SSE's early termination charges on their website.


Can I cancel my broadband if SSE raises the prices?

Thanks to a ruling by Ofcom, you can now cancel your broadband package if your provider raises the cost mid-contract.

This means if SSE raises the price of your broadband while you’re still in your contract you can cancel your service and leave without a fee.

You won’t be able to leave if SSE raises their prices but your broadband costs don’t change, so make sure your contract costs are changing before you try to cancel.

Can I cancel my broadband if it’s too slow?

SSE has not signed up to the Ofcom broadband speed code of practice meaning you do not have the right to cancel due to low speeds.

SSE can release you from your contract at their discretion. You will probably have to raise an official complaint after seeking technical support for your problem.

Can I keep my phone number when I cancel?

You don’t need to worry about the confusion of changing your phone number when you cancel your broadband contract. You can simply move your number when you switch.

Just cancel your broadband in the usual way and make sure you tell your new provider you want to keep your number when you switch.