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Virgin Media Broadband Review

Is Virgin Media broadband right for you?

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Is Virgin Media broadband any good?

The good: The bad:
Fastest widely-available broadband provider Not as widely available as some Openreach providers
Good selection of TV bundles Cheaper deals can be found elsewhere
Broadband only options available Sometimes comes with high set-up fees
Available on rolling monthly contracts Expensive cancellation fees
Student broadband packages available Upload speeds lag behind download speeds
High-quality router Customer service could be improved
Truly unlimited broadband

Virgin Media offers the fastest widely available fibre-optic broadband package in the UK.  They offer various bundles, including TV and phone deals, meaning that there are lots of options to choose from to fit your needs and budget.  But how good is it?  In this review we will look at what makes it stand out from competitors like Sky or BT, and work out if choosing Virgin is the right choice for you.

Speed: How fast is Virgin Broadband?

Whereas, the likes of Sky, BT and Talktalk all use the Openreach network to provide internet connection, Virgin build and maintain their own set of cables, allowing them to provide much faster connection. Top speeds reach 516Mbps, while their standard fibre packages sit between 54-362Mbps depending on availability.

In total, Virgin Media currently offers five tiers of broadband package: M50, M100, M200, M350, and M500:

M50

This is Virgin Media’s entry-level broadband package, but unlike most other providers’ baseline deals, this is not an ADSL connection. This fibre deal provides average download speeds of 54Mbps, and an average upload speed of 5Mbps. These speeds should suffice for medium-sized households of internet users.

Virgin Media Broadband

M50 Fibre Broadband Only

18 month contract Fibre

54Mb / second

Average speed

Unlimited

Usage

£38.00 / month

£35 upfront fees

 

M100

Virgin Media’s next best package provides impressive average download speeds of 108Mbps and upload speeds of 20Mbps. These speeds should be enough for households of around 5internet users who like to stream or play online games simultaneously.

Virgin Media Broadband

M100 Fibre Broadband Only

18 month contract Fibre

108Mb / second

Average speed

Unlimited

Usage

£44.00 / month

£35 upfront fees

 

M200

Offering average download speeds of 213Mbps and an upload speed of 20Mbps, this ultrafast broadband package will provide enough speed for a large household of up to 10 internet users.

Virgin Media Broadband

M200 Fibre Broadband Only

18 month contract Fibre

213Mb / second

Average speed

Unlimited

Usage

£50.00 / month

£35 upfront fees

 

M350

This package offers average download speeds of 362Mbps and upload speeds of 36Mbps. This package will support large households of heavy internet users - those who regularly download and play online games or stream HD or 4K content.

Virgin Media Broadband

M350 Fibre Broadband Only

18 month contract Fibre

362Mb / second

Average speed

Unlimited

Usage

£56.00 / month

£35 upfront fees

 

M500

This is currently Virgin Media’s fastest broadband package, offering average download speeds of 516Mbps and upload speeds of 36Mbps. This deal should be suitable for even the largest households of heavy internet users.  

Virgin Media Broadband

M500 Fibre Broadband Only

18 month contract Fibre

516Mb / second

Average speed

Unlimited

Usage

£62.00 / month

£35 upfront fees

 

It is worth keeping in mind that Virgin’s upload speeds tend to be slower than its competitors.  TalkTalk’s most basic fibre-optic package promises upload speeds of 9.5Mbps, whereas Virgin’s is only 5Mbps.  This isn’t a deal breaker for most, but if you upload a lot of content, such as long videos, then it is definitely worth considering your options.

Price: How much does Virgin Media Cost?

Virgin’s different broadband packages come at a range of prices, depending on speed.  But to make things more complicated, you can choose various combinations of landline, TV and mobile packages to add with your broadband, which will all change the cost.  And some broadband packages are only available in certain bundles, such as with a phone line.

To make things simple, however, let's take a look at how Virgin Media's broadband and phone bundle prices stack up against those of its competitors:

Deal Virgin Media price BT equivalent package price Sky equivalent package price TalkTalk equivalent package price
M50 Broadband + Phone (54Mbps) £28 £29.99 £28 £25
M100 Broadband + Phone (108Mbps) £27 £37.99 £35 £29.95
M200 Broadband + Phone (213Mbps) £33 N/A N/A N/A
M350 Broadband + Phone (362Mbps) £39 £47.99 N/A N/A
M500 Broadband + Phone (516Mbps) £45 N/A £45 N/A

*Prices correct as of 16/08/2021.

It is worth noting that you can customise your package to your taste, so take a visit to their website to work out how much your deal will cost.

There is also a £35 installation fee for all of the deals, unless you have previously been a Virgin Media customer.  If you have, select the QuickStart option at checkout, and you will be sent a kit to do a free and easy installation yourself.

Contracts usually have a minimum period of either 12 or 18 months.  If you wish to cancel during this period, you are likely to be subjected to an Early Disconnection Fee.  If you want more flexibility, there are also rolling 30 day contracts available.

What makes Virgin Media stand out?

Apart from its lightning quick speeds, there are a number of other things which might make you choose Virgin Media. 

Their bundles that include combinations of landline calls, TV channels and mobile packages are endlessly customisable.  This means that you can create the package that will suit your specific needs, while bundling these different costs into one convenient deal.

Virgin TV gives you access to a huge number of television channels, with its basic deal offering access to over 110 channels.  You can add movies, sports and more on top of this to end up with hundreds of options to choose from when you want to sit back and watch television.

Being a Virgin Media customer also gives you access to the Virgin public WiFi network.  There are thousands of hotspots around the country where you can use the internet for free, and even includes over 200 London Underground stations!

Tech: Installation and equipment

As mentioned before, there is a £35 installation fee if you are a new Virgin Media customer.  An engineer will have to visit your home and install a Virgin Media wall socket.  How long this takes depends on the availability of the engineer, but once it is installed you are good to go straight away!

If you have one of these already, you can have the option of having a QuickStart package sent to your door, and you can install it yourself.  This process should take just four days from when you order it

Virgin Media’s broadband packages come with the new Hub 3.  This comes with Intelligent WiFi technology, which you can connect to the Virgin Media Connect App on your smartphone.  Here you can check the connection around your house, and if there is a spot where you are not receiving WiFi connection, you can order a WiFi booster for just £3 a month, or for free if you are on a full TV package.  It also uses channel optimisation to make sure that the devices which need more internet get faster download speeds.