Speedy complaint resolution
Simple online accounts
Although Avro Energy may not be among the top ten energy providers in the UK, it is still rated higher in terms of customer service as compared to the Big Six. Avro enjoys a good reputation for its:
- Affordable range of tariffs that are easy to understand
- Simple approach to accessing your online account
- Round the clock customer service
- Speedy complaint resolution
About Avro Energy
While the Big Six energy suppliers dominate in terms of market share, you may not be getting the most value for your energy plan, nor the best customer service. It is precisely for this reason that smaller suppliers like Avro Energy have risen in popularity, to provide customers with cheaper alternatives that provide fast and satisfactory service.
Avro has been providing gas and electricity services since 2015. It has grown its customer base to 40,000 electricity consumers and 30,000 gas consumers in just five years. Under the leadership of Jake Brown, a former lawyer who is now the managing director, Avro aims to offer customers low-cost energy tariffs with transparent and easy-to-understand plans.
How do Avro Energy tariffs compare?
Avro focuses its offering on “simplicity and savings” – providing a variety of gas and electricity plans at competitive prices with variable and fixed rate tariffs
It tries to avoid using complicated jargon, which makes it easier to understand what you’re getting. What’s more, Avro does not charge exit fees for switching contracts, which makes it a relatively flexible option for you to consider.
Two popular tariffs offered by Avro are:
Simple and Super Connect Tariff
This tariff is a fixed rate tariff offering gas and electricity services at moderate prices. While not the cheapest tariff, it is still comparatively affordable compared to similar tariffs offered by the Big Six providers; for example – the average annual price of this plan in a study by T3 was found to be around £850 per year. For a nominal sum more, you can also ensure that your energy supply comes from 100% renewable sources, making it an eco-friendly choice.
No Standing Charge Tariff
Tired of paying expensive standing charges for unused properties? The Avro No Standing Charge Tariffs have you sorted! Under this tariff, you only pay for energy used, so if you don’t use energy while your property is unoccupied, you could save a lot of money. Fairly affordable at 13.781p/ kWh for electric and 3.255 p/ kWh for gas, this is a great tariff for owners of second homes.
How are Avro Energy reviewed by their customers?
Avro enjoys relatively positive reviews from its customers, with a Trustpilot rating of 4.7/5 (excellent). It was also ranked 16th in the Which? annual survey of 35 energy companies.
Primarily Avro’s reviews praised its economical tariffs, including the Super Fixed and Super Connect tariffs, which have been recognised as among the cheapest in the market. In addition to this, customers find that Avro’s bills are easy to understand and accurate.
One of Avro’s biggest criticisms is that it may charge you quite early on (a week after the cooling-off period begins), which means that you’re effectively making your first payment before committing to Avro’s services. Additionally, it is yet to include prepayment meters in its service offering.