Important info
Green Network Energy ceased trading in January 2021 and its customers were taken on by EDF Energy.
Summary
Green Network Energy made a name for itself in a very short time for being a values-driven, environmentally responsible business. It provided a variety of tariffs and had many deals which made it a great option to consider when choosing suppliers. Additionally:
- They were covered by the government’s Warm Home Discount benefit.
- They offered bilingual customer service in Italian and English.
- You could get a cashback discount of £60 every time you referred a friend who became a customer.
- It had an easy switching process covered by the Energy Switch Guarantee.
- Many of their tariffs did not have exit fees.
About Green Network Energy
Originally founded as a start-up that targeted the needs of Italian expats, Green Network Energy made its way from Italy to the UK in 2017. By the time it ceased trading in the UK, it had over one million customers across both countries and aimed to bring the “Italian flavour” to the UK energy market.
One of the higher-ranked energy suppliers in terms of customer service, Green Network had a bilingual support team that spoke both Italian and English. The company also placed a high emphasis on its values, which reflected in its commitment to green energy investments and exceptionally flexible staff policies.
What does the Green Network Energy Warm Home Discount provide?
One of the key advantages of Green Network energy tariffs were that they fell under the government’s Warm Home Discount, which offered eligible households a one-time discount of £140 on energy bills.
If you already received Guarantee Credit under the Pension Credit scheme, you would automatically be eligible for this discount. You may have also been eligible for this if you fell into a lower income category, though you would have needed to apply to receive the discount.
Green Network Energy tariffs
Green Network Energy provided gas and electricity tariffs for all types of customers. Whether you were on a tight budget, or needed a plan that accounted for your high usage, you could always have depended on Green Network Energy for your requirements. Some of their most popular tariffs were:
Family Green Tariff
This was a fixed rate tariff that was among the cheapest offered by Green Network. Unlike many other suppliers, the rate remained the same irrespective of whether you chose to pay with direct debit or by credit card upon receipt of your bill. Demonstrative rates for energy were around 13.7 p/ kWh for electricity and 2.60 p/ kWh for gas usage. The tariff applied for a period of 12 months.
Standard Variable Tariff
This was Green Network’s default tariff that offered variable rates for gas and electricity services. Unlike the Family Green tariff, unit rates differed depending on the method of payment. For example, you may have paid 17.36 p/kWh for a direct debit plan, or 18.34 p / kWh for a credit card payment. Green Network offered a discount if you opted for a dual fuel plan. It also did not have any exit fees for this plan.
Prepayment Variable Tariff
This was a variable pay-as-you-go tariff, designed for more flexibility. Gas was charged at 3.54p / / kWh and electricity at 16.40p /kWh, with applicable standing charges. While not the cheapest, opting for this tariff allowed you to manage your account on the go, by logging into your Green Network Energy online account.
Green Network Energy customer reviews
Green Network Energy had an excellent reputation among its customers, with a solid Trustpilot rating of 4.3/5 (excellent), and a ranking of 13 out of 35 energy companies reviewed by Which?.
Green Energy’s bill accuracy received the highest rating possible, with a close to perfect score for bill clarity and customer service. Good response times and complaint handling have similarly been mentioned in customer reviews.
However, it was not quite the cheapest option in the market for energy supply, and nor were its digital services up to par with some of the top providers in the market.
Energy Mix
The fuel mix for Green network Energy is as follows: