Summary
Green Star Energy may not be the first option you consider when it comes to energy suppliers, but it has potential in terms of growth. To summarise the key points regarding this supplier:
- They are a part of Shell Energy, one of the biggest providers of renewable energy in the UK.
- They provide green energy sourced from local electricity farms.
- They offer five different green tariffs for customers.
- Customer service and complaints handling leave a lot of room to be desired.
About Green Star Energy
Once a part of the Just Energy Group, Green Star Energy was bought over by Shell Energy and introduced as a provider of gas and electricity in Canada and North America. Green Star Energy came to the UK in 2019, continuing to source its energy from renewable energy sources and green electricity generators all over the country. It is one of the few providers that offers 100% green energy to its customers. Its customer base is growing slowly but surely.
How do the Green Star Energy perks work?
Since Green Star Energy was bought over by Shell Energy, it offers the same energy deals as Shell Energy. In addition to this it offers other home services like boiler cover, smart home technology, broadband, and other services. Two of the most widely known Green Star Energy tariffs are:
Energy December 2022 Tariff
A fixed rate energy plan that uses 100% renewable electricity, this tariff guarantees price protection of its energy rates until December 2022. There is an additional offer that allows you to claim up to £150 bill credit when you sign up. What’s more, you can get access to exclusive offer and rewards through Shell Go+, Shell Energy’s proprietary rewards program.
Flexible4 Tariff
The Flexible 4 Tariff is a variable tariff that also lets you access 100% renewable energy. It is reasonably priced at £87 per month (an estimate from its own website – actual price differs by location). Opting for this tariff also gets you an additional discount on Shell’s Broadband services. What’s more, one of the Green Star Energy perks is that you also get access to Shell Go+ rewards through any of its tariffs.
Green Star Energy fuel mix
Green Star Energy offer 100% renewable energy
What are Green Star Energy reviews saying?
What are Green Star Energy reviews saying?
Unfortunately for Green Star Energy, its customer scores aren’t quite up to the mark yet. Green Star ranked 31 out of 35 suppliers in the annual Which? customer satisfaction survey.
It scored only two stars out of five in all aspects of service including bill accuracy, complaints handling, value for money and the usage of digital tools. Complaints mentioned that the phone lines are always busy and the customer service is inefficient which makes consumers wary about switching to this company. Green Star Energy’s TrustPilot score of only 1.2 stars out of 5 further corroborates this, though with only 204 customer reviews, there may still be room for improvement.