Here at usave, we help you to compare mobile phone contracts to find the best mobile phone deals, but we also want to help our customers to use their mobile securely. Nuisance calls can be annoying, or even distressing to receive. If you’re receiving unsolicited calls and texts, read on to find out how you can make them stop.
If you’re getting nuisance calls or unwanted texts, there are lots of organisations you can complain to.
The Telephone Preference Service is free to use and records your preference not to receive sales or marketing calls. After registering with TPS, unwanted calls should stop within 28 days. If the calls continue after this time, you can then make a complaint which the TPS will investigate. You can call them on 0345 070 0707. You can also sign up on your mobile by texting ‘TPS’ and your email address to 85095.
TPS don’t have legal powers to prosecute, but they can pass on complaints to the Information Commissioner’s Office, who can then act. The ICO can fine companies up to £500,000.
Your phone company can also help you if you’re being harassed or are receiving unsolicited phone calls. Most phone networks offer advice and services (which are normally free) to block unwanted calls. When you compare mobile phone deals, it could be worth checking out what call-blocking services different mobile networks have available, if this is something you are interested in.
Silent or abandoned calls can be annoying, or even frightening if you are, for example, living alone. Ofcom tackles these calls and can take action including fining the caller up to £2 million. You can obtain the caller’s number by dialling 1471. Alternatively, the automated message from an abandoned call should tell you the name of the company, and the number that you can call to opt-out from receiving any more calls.
You can complain to Ofcom through their online complaint form, or by contacting them on 0300 123 3333.
Even if you’re registered with the TPS, some companies will still call you, even though they aren’t supposed to. Third party marketing involves selling on your details to other companies for marketing purposes. If you’re filling out any online forms, watch out for tick boxes that ask for consent to pass on your details to third parties. Make sure you don’t tick these boxes, so that companies can’t get hold of your number.
There are products available that you can use to block some calls, such as international calls or withheld numbers. You can ask your phone network if they have such a service, or alternatively install one yourself.
For further information about the different services your phone network might be able to give you, visit Ofcom.
Companies that call you about PPI or personal injury claims shouldn’t be able to contact you, unless you’ve told them that they can.
If they’ve called without your permission, then you should report them to the Information Commissioner’s Office, as they have the power to investigate and fine the company. You’ll need on hand the number they used to call you, and the date and time that they called.
You shouldn’t get cold calls from charities if you’re registered with the Telephone Preference Service, as it is illegal for a charity to call you if you’re registered with this service. The TPS has a three-step process for complaints, in case a charity continues to call you.
The Fundraising Preference Service can also tell a charity to remove your contact details within 28 days. You can register on their website or over the phone (Tel: 0300 3033 517). Calls to the FPS cost up to 10p per minute from a landline, and between 3p and 40p per minute from your mobile.