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Which countries are included in Roam Like Home?
There are two different zones for Roam Like Home: 1a and 1b.
Roaming Zone 1a includes: Austria, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (Incl. Azores & Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City.
Roaming Zone 1b includes: Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland.
*Please note that when travelling in Northern Cyprus your phone may connect to a Turkish network. Turkey is not a Roam Like Home destination so you will be charged for your usage.
What happens if I use up my allowance?
If you use up your allowance you will be charged the following prices:
For Zone 1a, calls cost 35p/min, texts are 12p/message, and data is 10p/MB.
For Zone 1b, calls cost 29.1p/min, texts are 10p/message, and data is 8.3/MB.
These charges apply to calls or texts made to any UK mobile or landline, in the Roam Like Home destination you are in, and to any Roam Like Home destination when roaming in another Roam Like Home destination.
There is a 30-second minimum charge for calls. You will be charged per second thereafter.
Are there any limits to data usage abroad?
You may use your data allowance within any Roam Like Home destination, however if your tariff gives you more than 50GB of monthly data you may be charged a fee if you use more than 50GB in one billing cycle within Roam Like Home destinations.
Can I use Roam Like Home if I live abroad?
You can only use Roam Like Home if you are usually based in the UK, and mainly use your BT Mobile phone within the UK. You may be charged a fee if we think that you’ve been mainly using your BT Mobile in a Roam Like Home destination over a period of 4 months or more.
What is a Travel Data Pass?
If you're travelling outside of the EU, you can use a Travel Data Pass to keep connected.
For £6 a day, you’ll get a 500MB data allowance for 24 hours as long as you are within an eligible destination.
The Travel Data Pass is automatic, so it switches itself on and off on its own.
The pass can be used within the following destinations: Andorra, Australia, Canada, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey, UAE, USA.