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E.ON Next Appointed to Take on Customers of Failed Supplier Hub Energy

15,000 customers of Hub Energy will be transferred to E.ON Next following the collapse of their supplier.

Hub Energy ceased trading last week, triggering Ofgem’s safety net and Supplier of Last Resort (SoLR) process. E.ON brand E.ON Next, emerged victorious from the competitive SoLR process and will take over Hub Energy’s 6,000 domestic accounts and 9,000 business customers. 

E.ON Next is offering those customers competitive tariffs and will honour the credit balances of existing and former domestic and non-domestic customers. 

E.ON will contact Hub Energy customers over the next few days. At that point, they’ll be able to switch to a new supplier if they want, without exit fees.

Ofgem’s director retail Neil Lawrence said that while Hub Energy customers may find the supplier’s insolvency “unsettling”, they shouldn’t worry.

“E.ON Next will be in contact with customers over the coming days to assist them. Customers can ask E.ON Next to put them onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Hub Energy to be completed. For urgent queries please contact E.ON Next directly,” he said.

Hub Energy is the third energy supplier to fold this year, following the failure of Green Network Energy and Simplicity Energy in January. 

As with Hub Energy, the customers of those suppliers were hoovered up by Big Six companies: EDF was appointed to take on Green Network Energy customers and Simplicity Energy customers were moved to a brand of British Gas. These transfers point to a consolidation of the energy market, which may accelerate this autumn as small energy suppliers weather the turbulent wholesale market.

E.ON Next is the green brand of E.ON UK, launched in March 2020 to offer customers renewable electricity and customer service powered by Octopus Energy’s Kraken platform.

Lauren Smith
Lauren Smith

Lauren Smith has worked as a journalist and copywriter for most of the last decade, covering technology, energy, and consumer rights, in the US and UK.

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