Latest news

The broadcasting regulatory body, Ofcom, has published its annual findings on the service provided for customers by broadband and mobile companies. 

Telecoms regulator Ofcom is consulting on plans to force network providers to notify customers reaching the ends of their phone and broadband contracts.

Mobile operator three UK is planning an upgrade of their current infrastructure which will allow for a foray into the lucrative world of business broadband as well as laying the foundation for 5G.

Mobile Carrier EE has recently finished a project which involved installing 90 masts around Scotland,  extending their 4G coverage to over 75% of the country.

Broadband, phone and energy provider Utility Warehouse have been made to taken down an ad on their website that the Advertising Trading Authority (ATA) had deemed ‘misleading’.

The advert in question claimed that the company had on offer “the UK’s best value mobile”. The company has come forward and defended the accuracy of the advert by claiming that the statement should be looked at in the context of several specific benefits offered by Utility Warehouse, including free 4G upgrades and a guarantee of no price hikes mid-contract. The ASA ruled that the claims “best value mobile” would lead customers to believe that the claim was referring to the basic elements of a phone contract such as minutes and mobile data.

The ASA ruled as follows: “We noted that one of Utility Warehouse’s competitors offered more data for the same price tariff and that another competitor offered more data as well as unlimited calls and texts for less than Utility Warehouse. We therefore considered that consumers would regard those tariffs as offering better value than the advertised tariffs.”

This isn’t the first time that Utility Warehouse have been accused of false advertising. Last year a campaign promoted by Joanna Lumley offered a potential get rich quick scheme through which one could potentially earn thousands of pounds. The scheme, which had to be bought in to, involved earning commission for signing up new customers to Utility Warehouse. After an investigation by Guardian Money however it was highlighted that the average amount of money received through the scheme was somewhere around the £20 per month mark.

Utility Warehouse commented on the findings, saying “we are presenting illustrations of what is achievable by potential new partners, as opposed to any form of guaranteed income” and stressed the variation in the amounts that people can earn based on the different levels of engagement.

A survey of 2,025 UK residents showed that 82% had never changed their main password for their router and 86% had neglected to update the firmware.

Mobile Operator O2 and communications infrastructure developer Arqiva have joined forced to increase the quality and range of the mobile internet network in London.

New figures indicate that the availability of what is deemed to be “superfast broadband” has increased from 94.7% in December to 95.1% by the end of Q1 2018.

Customers of Plusnet have been informed they will be facing price increases in June for broadband packages and out-of-allowance call costs.

Virgin has just released a new ultra high-speed package, which eclipses their previous 300Mbps offering.

Current VIVID 300 customers will have their connections speeds upgraded to VIVID 350 free of charge.

The 350Mbps connections speed from Virgin has actually been available from 2017 although it was only made official in February this year and it is only now that you will be able to see the upgraded speed advertised on the Virgin Media website.

The 350Mbps offering will cost £41 for the first 12 months of the contract which will then increase to £48 on a rolling monthly basis when the initial contract has expired and requires a £20 installation fee. This new speed will be offered alongside various other Virgin Media services such as line rental and TV for an additional cost.

Virgin Media’s Executive Director for Connectivity, Anthony Vollmer, said: “We’ve always been proud of our network’s speed and for good reason. Our lines bring blazingly fast download speeds which are leagues ahead of those our customers could find elsewhere. We have been the speed leader since 2007: We intend to remain at the front of the pack.”

The new high-speed connection from Virgin means that downloads will be even faster and will allow customers to:

  • Download HD movies in approximately two minutes which is light years ahead of the standard UK connection which takes around 16 minutes
  • Download a 25Gb video game in roughly 10 minutes whereas it would take one and half hours if you have the average UK connection speed

The new development will keep Virgin out in front of Openreach’s best offering which currently boasts speeds of up to 330Mbps. Virgin Media have increased their connection speed by 15x since they were launched in 2007 and this latest development will mean that Virgin will be able to offer speeds 4x faster than BT and Sky’s most widely available packages.