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News archive for citizens advice

2.5m People Behind on Their Broadband Bills
Broadband
07. 06. 2021 | Lauren Smith

700,000 households fell behind on their broadband bills during the...

Watchdog warns that millions cannot afford water bills
Economy
28. 05. 2021 | Harry Pererra

A consumer group has warned that over a million households...

1 in 6 Brits Struggling to Afford Broadband
Broadband
01. 02. 2021 | Lauren Smith

With broadband more important than ever for work, education and...

2m Households in Debt to Their Energy Suppliers
Energy
17. 12. 2020 | Lauren Smith

600,000 households have fallen behind on their energy bills since...

Energy Auto-Switching Services Leave Many Customers Worse Off
Energy
04. 03. 2020 | Fergus Cole

Some energy customers in the UK are paying up to...

1 in 9 Scots Say Their Energy Bills Are Unaffordable
Energy
27. 02. 2020 | Lauren Smith

Citizens Advice Scotland has called for more support for billpayers...

A Third of Households Ignoring Potential Savings from Energy Efficiency Measures
Energy
22. 01. 2020 | Lauren Smith

36% of households haven’t taken steps to curb their energy...

Breeze Energy Goes Bust
Energy
19. 12. 2019 | Lauren Smith

Breeze Energy, which won accolades for its customer service, has...

Energy Suppliers Offer Poor Customer Service
Energy
25. 06. 2019 | Fergus Cole

Far too many energy suppliers in the UK are failing...

Energy Supplier Failures Leave £172m Bill for Consumers
Energy
21. 06. 2019 | Fergus Cole

Consumers could end up paying the £172m bill to cover...

Firms Overcharging Loyal Customers Could Be Fined
Broadband
18. 06. 2019 | Fergus Cole

Firms could soon face fines for overcharging loyal customers under...

Ofgem Told to Offer More Support to Vulnerable Customers
Energy
17. 05. 2019 | Fergus Cole

The UK energy regulator Ofgem has been told it needs...