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Virgin Media to create 100 new customer service jobs


Virgin Media have announced the creation of 100 new full and part-time Customer Service Representative jobs at its contact centre in Wythenshawe, Manchester.

Virgin Media O2 launched last month, combining the largest mobile network in the UK with the fastest widely-available broadband speeds.

The new business already employed over 18,000 people nationwide before the merger, and the joint venture is forecasted to have created just under 2,000 new roles in the country by the end of the year.

Virgin Media O2 have also made a commitment to create 1,000 apprenticeships in the coming year.

The telecommunications company says that the investment in these jobs will help the firm to continue with its ‘Project Lightning’ programme to expand its network to thousands of new premises. It also says that the jobs will help deliver “next-generation gigabit speeds” across its network by the end of 2021.

Director of People Partnering, Talent and Careers at Virgin Media O2, Nicola Moore, said: “With 100 customer service roles now available, we’re continuing to step up and support our customers, as well as creating exciting job opportunities for people in the North West looking for their next career move.

“We are committed to creating new jobs and investing in our people so they can offer brilliant service to all of our customers as part of our mission to upgrade the UK and supercharge communities.”

Executive Member for Housing and Employment at Manchester City Council, Councillor Gavin White, said: “The pandemic has had a massive impact on people’s jobs and livelihoods and a key priority for us as we emerge from it is helping support our local residents back into work.

“It’s great therefore to see companies like Virgin Media investing in Manchester and providing some brilliant career opportunities that will help change lives.”

The company currently has over 450 employees fulfilling customer service roles in Manchester alone, and has invested in over 1,000 UK-based contact centre roles over the past year in order to support its customers.

Harry Pererra
Harry Pererra

Harry turns on his experience in journalism and programming to write about the latest news in the world of tech and the environemtn. When he isn’t writing for usave he is working towards his Blue Belt in Brazilian Jiu Jitsu, and prefers dogs to cats.

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