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Zen Internet Launches 900Mbps Broadband on CityFibre’s Network


ISP Zen Internet will shortly launch 900Mbps broadband packages on Cityfibre’s alternative full-fibre network, charging just £40 a month.

Cityfibre is investing £4 billion in its FTTP network, aiming to cover 1 million premises by the end of 2021 and 8 million—30% of the UK’s population—across more than 100 cities and towns by the end of 2025.

Until recently consumers could only purchase connections using that infrastructure through Vodafone. TalkTalk, Giganet, Zen Internet and a handful of smaller ISPs have now launched packages through the network, which can deliver symmetrical speeds of up to 900Mbps.

Zen’s Cityfibre-based service is selling gigabit connections, with speeds of up to 900Mbps, to 9,000 homes in Adur and Worthing in West Sussex. The fastest plan, sold under the name Full Fibre Plus 900, costs £40 a month.

There’s a £29.99 setup fee, waived if you sign up before 30 June 2021, and Zen has committed not to raise the price until the end of your 24-month term.

Zen is known for its excellent customer service, but customers often make concessions on price. However, Zen’s new CityFibre package is now among the cheapest ways to get gigabit internet—£5 cheaper a month than Vodafone’s similar deal on the same network.

This isn’t the first gigabit internet offering from Zen. The ISP continues to sell similar packages on Openreach’s FTTP network—albeit with much slower 115Mbps upload speeds and higher fees (£69.95 per month with a £54.95 fee for setup). However, Openreach’s network is available to significantly more households: currently around 3.5 million premises with the targets of reaching 4.5 million by March and 20 million by the mid to late 2020s.

While Zen’s Cityfibre packages are restricted to Adur and Worthing at the moment, they’ll be rolled out to Newcastle-upon-Tyne later this month, with Ipswich, Leicester and other locations to follow later in the year.

Paul Stobart, CEO of Zen, said: “Full fibre is set to be the backbone of the UK’s connectivity for years to come, so we’re excited to be able to offer a market-leading gigabit speed service to tens of thousands of new broadband customers over CityFibre’s network. We will also be offering this service through our network of 700 channel partners many of whom are operating in these cities, so they too can make the most of FTTP and the move to ultrafast.

"We’re eager to show what we can do for customers in these initial cities in a world where households are more dependent than ever before on broadband that connects them to the outside world—including school, work, family and friends. We look forward to further expansion as the partnership develops.”

Lauren Smith
Lauren Smith

Lauren Smith has worked as a journalist and copywriter for most of the last decade, covering technology, energy, and consumer rights, in the US and UK.

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