Summary
Shell Energy is definitely one of the best providers when it comes to renewable energy in the UK. However, some more reasons to consider them are:
- Multiple tariff options with discounts and deals via the Shell Go+ program
- 3% discount on fuel at Shell petrol stations
- 100% renewable energy that is safe for the environment
- Live chat for support in case you face an issue with your energy services
Who is Shell Energy?
This energy supplier, formerly known as First Utility, was bought out by Shell and rebranded as Shell Energy. Shell is an upcoming name in the home energy sector. In addition to serving large scale businesses, Shell Energy serves 700,000 homes in the UK and is set to grow up to a million homes in the coming years, especially since its acquisition of Hudson Energy Supply.
Shell Energy fuel mix
It's important to know where your supplier gets their energy from:
What are Shell's new energies and tariffs?
Shell Energy is a good option if you are looking to switch. Apart from offering 100% renewable energy deals for all your domestic and business needs, customers also get an exclusive 3% discount on fuel at Shell petrol stations across the UK. Shell also has its custom rewards program called Shell Go+ rewards, which gives customers exclusive deals and discounts. Two of its popular tariffs are:
Energy February 2022 Fixed Tariff
This is a fixed tariff that offers renewable electricity at a fixed rate, guaranteed to remain the same until 2022. Opting for this tariff also enrols you in the Shell Go+ rewards program and gets you a discount on Shell broadband. At around £82 per month, it is reasonably priced enough, especially when compared to the Big Six suppliers.
Go Further Tariff
The slightly more premium option, the Go Further tariff is one of Shell’s greener energy plans. For around £94 per month, you get access to 100% renewable energy, plus, additional carbon credits for electricity and gas. You will also get access to the Shell Go+ rewards program, plus an additional discount on Shell broadband.
What are Shell's customer reviews like?
The overall customer score for Shell Energy is 58% and it came in 29th out of 35 suppliers in the Which? energy supplier satisfaction survey. Some customers said that they faced problems with opening and managing their online accounts and that Shell’s customer service was not too efficient in solving their queries.
However, Shell also scored on the higher side in bill accuracy, and reasonably well for complaint handling and usage of digital tools. On Trustpilot, Shell scored 3.8 out of five stars based on 46,223 reviews.