Back to top
Back to all guidesBack to all guides

BT vs Sky broadband: Which is better?

Choosing the right broadband deal for you is important.

Last updated: 22 November 2020

BT vs Sky broadband: Which is better?
Choosing the right broadband deal for you is important. This guide looks at a range of factors and compares BT’s performance in them with Sky’s. Overall, Sky is our winner due to their range of TV channels and prices. However, BT has faster broadband, so your priorities will guide your decision. Read on to find out more details. 

BT vs Sky Broadband: Which is faster?

In terms of broadband speeds, BT comes out on top. While both Internet Service Providers (ISPs) offer standard ADSL broadband as well efficient and low-cost fibre deals, BT’s speeds just clinch the top spot in terms of highest available average speeds.

Despite the fact that they both run on the same Openreach network, Sky’s Fibre Max deal gives users an average speed of 63Megabies per second (Mbps), compared to 67Mbps with BT Superfast Fibre 2 and Plus. There are also far more options available with BT.

SKY:

Sky Broadband Unlimited – 11Mbps

Sky Fibre Unlimited – 36 Mbps

Sky Fibre Max – 63Mbps

BT:

BT Broadband – 10 Mbps

BT Superfast Fibre Essential – 36 Mbps

BT Superfast Fibre – 50 Mbps

BT Superfast Fibre 2 – 67Mbps

BT Superfast Fibre Plus – 67Mbps

BT vs Sky Broadband: Which is cheaper?

While BT might be the better provider for broadband speeds, it comes at a more significant price. Both Sky and BT offer 18-month contracts that have introductory rates, and then increase after a certain threshold. However, BT’s contracts are always more expensive.

Sky’s cheapest Broadband Unlimited package starts at £20 per month, going up to £30, whereas BT’s comparable Standard Broadband service starts at £24.99 and rises to £45.49 per month. Furthermore, Sky’s premium Fibre Max deal starts at £30pm and increases to £43.99, which pales when compared to BT Superfast Fibre Plus, beginning at £54.99 and increasing to £58.99pm.

BT TV vs Sky TV: Which is better?

Perhaps unsurprisingly, Sky TV offers users the widest range of television entertainment. They recently changed their package structuring, doing away with the Family, Box Set and Variety Bundles. Instead, their basic package is Sky Entertainment, which includes Sky Atlantic (home to Westworld and Game of Thrones), Sky One, Sky Living, Discovery Channel, National Geographic, Sky News, Comedy Central and much more.

For additional cost you can include certain exciting extras such as Sky Sports, whose 10 dedicated channels cover the latest football (including the Premier League), golf, cricket, Formula 1, Rugby Union, Rugby League, boxing, darts, NFL, tennis and more. There’s also the option to add Sky Cinema, to enjoy some of the best and latest cinematic releases.

When you sign up to any Sky TV package, you automatically get the new Sky Q 1TB (terabyte) box, which allows you to pause and rewind live TV, access on demand content and record several channels whilst watching another. If you pay a little more, you can get the 2TB version, that can store twice the amount of on-demand and recorded material; a whopping 1000 hours of SD TV. Use our site to find Sky TV deals.

BT looks a little empty in comparison, with its basic package offering only 80 channels, and up to 99 on the Entertainment package. Their elite service, called Max, gets you access to 143 channels, including Nickelodeon, Disney Junior and MTV; perfect for households with young children.

It’s important not to overlook BT Sport though, whose BT Sport 1 and 2, BT Sport Europe and ESPN channels provide coverage of major events such as the Premier League, Ashes and the Ultimate Fighting Championship. The BT On Demand store also hosts a wide variety of films and TV shows at the click of a button, and allows you to download Sky Cinema and Sky Sports. Look for BT TV deals on our site.

BT vs Sky: Which provider has better bundle deals?

In general, Sky bundles tend to be cheaper than their BT counterparts. BT’s internet is faster, but Sky’s entertainment capabilities eclipse that of BT.

When comparing deals it’s important that you get the best deal for you, and not just to focus on the price or get too excited about an unnecessarily large list of extras, as you might not use them all.

Take a look at the options available to you to help ensure you’re making an informed decision.

BT vs Sky: Which company offers better customer service?

Despite the wonderfully speedy service promised by BT, their customer service is relatively poor. According to an Ofcom report, BT had 115 complaints per 100,000 customers, compared to Sky’s 29. For reference, the industry average is 75/100,000.

The only place BT had the edge was in customer service operator call wait times, where on average customers had to wait 1min 40s, compared to 2min 03s for Sky.

Can I get BT broadband deals in my area?

BT uses the Openreach Network, which is available to around 99% of UK homes and businesses. That means you’re more than likely to be able to receive the most basic of BT’s packages already.

Some of the more extravagant fibre optic deals are not available everywhere though, because of infrastructure costs. Use our postcode checker to see what kind of coverage you can expect from a BT broadband service and find BT broadband deals.

Can I get Sky broadband deals in my area?

Like BT, Sky also uses the Openreach network to provide its customers with high quality broadband services, so your chances are just the same really. Again, if you’re unsure, use our postcode checker to see what BT broadband deals are available for your property.

BT Mobile vs Sky Mobile

When you sign up to a BT Mobile Family SIM deal, you can add up to five SIM cards, each with their own data allowance. The main SIM contains a standard 12-month contract, while the rest have the flexibility of rolling 30-day deals, but usefully there is just one single bill per month. There’s a range of options depending on your desired data usage, and current BT Broadband customers get £5 off their final bill each month.

Sky Mobile is more about the flexibility, for example giving customers the option to roll over unused data for the first three years. You can also swap out your handset after 12 or 24 months, just like a normal contract. The data, texts and minutes are all flexible too, and Sky TV customers are able to talk and text totally cost free!

Danny Lord

Author: Danny Lord

Danny is our Editor-in-Chief, and has been writing news and guides for comparison sites for the last five years.

Broadband providers