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With a history stretching back over 160 years, BT is the UK’s oldest and largest telecommunications provider, offering a range of services including broadband, home-phone and pay TV packages.
Initially the only telecoms company in the country, it is now one of the ‘big four’ – which also includes Sky, TalkTalk and Virgin Media – providing internet, phone and TV services to more than 90% of UK customers. BT alone has more over 7.5 million loyal customers.
BT offers a wide range of broadband connection speeds, from ADSL, which uses traditional copper telephone lines, to superfast, ultrafast and full fibre broadband.
BT’s flagship Superfast Fibre broadband package brings in speeds of up to 67Mbps, and is available to a whopping 95% of properties across the UK. Some areas are eligible for ultrafast and full fibre packages too, which can provide properties with speeds of up to 100Mbps and 900Mbps respectively. Considering that in 2019 the average UK household download speed was 64Mbps, this is seriously impressive stuff.
BT has recently also become known for its pay TV services, with its flagship BT Sport, which football lovers will know is the exclusive home of UEFA Champions League and Europa League football in the UK.
To link up with BT broadband, most customers can use BT’s traditional copper wire phone lines, which allow for speeds of up to 17Mbps and download allowances that start at 10GB (up to unlimited).
BT’s trademark BT Infinity uses fibre optic broadband cables to provide broadband speeds of either 38Mbps or 76Mbps, with between 20GB and unlimited download allowances. This is not as widely available as the traditional phone line service; eligibility is subject to area. It is best to check BT’s website to see if you can access fibre optic cables.
BT’s Smart Hub is the latest advancement in their broadband technology. As the UK’s most powerful Wi-Fi signal provider, the Smart Hub can provide excellent signal strength in more places around the house than its competitors.
BT broadband deals are available as independent bundles.
As a BT broadband customer, you are open to a wide range of broadband speeds. Measured in mega-bits-per-second (Mbps), this number determines how fast or slow your streaming and downloading will be. Due to infrastructure cost and accessibility, not all areas are eligible for all types, but let’s take a quick look at what is out there.
BT TV is a digital television service. It is powered by the trademark YouView set-top box, which uses a combination of TV aerial and BT phone line to allow customers access to every single free-to-air channel in the UK, with the option of added subscriptions and pay-per-view extras. These are dependent on which bundle deal you buy.
The YouView set-top box lets customers pause and rewind live TV and record up to two channels at a time. It also gives you access to the best in on-demand streaming of films, TV series and music videos.
BT TV is not available as a stand-alone product, and must be purchased as part of a bundle with a BT phone line.
There are many benefits to getting a BT broadband package. Let’s take a quick look at the highlights.
Exclusive to BT and available for free for all new BT Superfast Fibre customers, the Smart Hub router is an impressive piece of kit designed to give your household fast and reliable wireless internet connection.
If you sign up to Superfast Fibre with Complete Wifi or Ultrafast Fibre Plus, then you get the advanced Smart Hub 2. You can also purchase these hubs independently, for £129 (Smart Hub 1) and £200 (Smart Hub 2) plus postage.
Available to both new and existing BT customers for an additional £7 a month, Complete Wifi uses the Smart Hub 2 together with additional Wi-Fi discs to guarantee strong signal in every room of the home.
Initially customers receive just one disc, which BT claims can increase speeds by 25% in the average 4-bedroom home. However if you still have “not spots”, BT will send up to two additional discs for free. So confident are they in the success of this tech, that if after three months you’re still not satisfied, you will be refunded £100.
Every single BT broadband deal comes with antivirus software as standard. Standard and Superfast customers will get this protection for up to two devices, but Fibre with Halo 2 users can install it on up to 15 devices; ideal for a large family.
With BT Virus Protect, you get:
When you sign up to a BT broadband package, you immediately get the option to set up a BT mail account. This gives you access to a personal address ending in @btinternet.com that you can access anywhere in the world, up to 10 additional email accounts for friends and family, and advanced antispam and antivirus email security.
All BT broadband deals come with free cloud storage as standard, which enables you to store documents and photos safely on the cloud, and access them from anywhere. Most packages come with 200GB cloud storage, with more advanced packages giving you 1TB. There’s also the option to add additional storage for small monthly payments of £3 (50GB) or £9 (500GB).
Whilst BT offers some of the most comprehensive and competitive broadband packages, it is also one of the most expensive ISPs. Never fear, however, we’ve sorted through the options to find the best deals for you.
Not really. New and existing BT Broadband customers can use the BT Sport app for free for the first three months, after which it will cost £10 per month. Sadly the app is not compatible with your TV, and you’ll need to purchase the BT Sport pack with your TV provider.
Probably. Most of BT’s broadband packages, from ADSL to the lower-end Fibre deals, either use exclusively copper wires or a combination of copper and fibre. Therefore you need to have an active landline.
BT’s Full Fibre broadband uses only fibre, however, so if you’re going for that then you needn’t worry about it.
Sadly, almost all deals are only available to new broadband customers. Check our price comparison tool to see the latest deals out there.
No. BT does not limit users on their download or streaming habits. The only thing that will be affected I the speed, depending on which type of broadband you opt for.
If you’re currently with another provider on the Openreach network (basically everyone except for Virgin and Hyperoptic), then BT will actually contact your old provider on your behalf. Otherwise, yes you’ll have to reach out and let them know you’re switching.
No. Because of infrastructure costs, it’s not possible to lay down fibre cables everywhere, though the UK govt has promised to improve access to fibre broadband across the country by 2030. Check here to see if you are currently eligible.
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