Privacy Policy Notice

A Networks Media Ltd, the owner and operator of usave.co.uk, is committed to protecting and respecting your privacy.

The policy

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website. A Networks Media Ltd is registered at Sullivan Court, Wessex Park, Colden Common, Winchester, Hampshire, England, SO21 1WP, company number 16133524. A Networks Media Ltd is registered with the ICO, registration number: ZB843796.

Our contact details

Please note we reserve the right to change or modify this privacy policy at any time. Any changes will be posted onto the website. We recommend you read this privacy policy each time you submit any details to our website.

Information collected

In the use of our website, we may collect the following information about you:

The information you provide to us directly. This could include:

• Personal information so that we can identify who you are (e.g. your name)
• Personal information so that we can contact you (e.g. your address, contact telephone numbers, email)
• Personal information to help us find you a product or service (e.g. your financial situation, your profession, your postcode)

The information we collect about you. This could include:

• Information about the device you are using (e.g. PC or mobile)
• Your IP address
• Information about how your got to our website
• How you use our services

How do we collect your personal information

We will only collect your personal information when you interact with our website. This will include in the following circumstances:

• If you request for a quote for one of the services on our website
• You make a purchase via one of our partner providers following a quote on our website
• You sign up for direct marketing information or email newsletters
• You complete a survey on our site, or take part in a competition / prize draw / promotion
• You contact us with an enquiry, via email, phone, or mail

When we will use your information

The personal information above will only be used in the following circumstances:

Providing to you our price comparison services, which could include:

• Processing quotes and sending you comparison results
• Completing any transactions and fulfilling an order
• Carrying out any promotions, competitions, you have signed up for
• Helping you with an enquiry

Marketing and advertising, which could include:

Providing you with information about the packages and goods we have on offer on our website, or any information from one of our partners which we think would be of interest to you based on your activity on the website. We will only do this if you have opted in to such arrangements.

Website improvement and usage analysis, which could involve

• Analysing your usage of the website to allow us to improve the services that we offer
• Analysing any answers submitted via any form of market research to improve our services or website
• Legal obligations, which could include:
• Verifying your identity when required
• Credit scoring
• Fraud prevention and detection

Please note we will only process your personal information if we have a legitimate interest to process it, have entered into a contract with yourself, have a legal obligation, or we gain your consent to process it.

Sharing your personal information

A Networks Media Ltd will make sure that your personal information will be protected against unauthorised access and unlawful processing, and secured properly.

We may need to transfer your personal data to a third party. We will only do this in the following circumstances:

• If we need to transfer any collected information to a partner or supplier to generate a quote for a product or service you have shown an interest in. This could be a broadband provider (such as BT, Virgin, or Sky)
• If you do a postcode search check, we use third parties to perform searches of your postcode to see what is available in your area. The only information sent here is your postcode
• If you use our website for any financial products, you may need to go through an eligibility check. Our third-party partners will use your information in accordance with their own privacy policies.
• If you carry out a survey on our website, any personal information you pass to us in the completion of this will be done via a third-party market research partner. Each survey will have its own separate privacy policy relating the protection and use of your data which pertains to that specific survey.
• For analytics, we may provide information about your visit to analytics and search engines in order to improve our services. The information shared here will always be anonymised and contain no information through which you will be able to be identified.
• If we need to comply with a legal obligation. This may be if we are required to comply with a request from law enforcement or a regulatory authority.

Recipients of your data

We never submit personal data submitted on our website to third parties, under any circumstances.

Third Party Websites

Our website contains links to third-party websites. We are not responsible for the privacy policies or practices of these websites.

Securing your data

Any data we hold on you will be held securely. We have put in place the appropriate security measures to ensure that information cannot be used or accessed in an authorised way, or lost. Data security is extremely important to us, and we use strict data protection procedures to protect it.

We will only keep your information for as long as is necessary for the purpose for which it is being processed. If you wish to find out about the data we hold on you, amend it, or have us destroy it, you can contact us at anytime and we will help you to the best of our ability.

We will only ever send your personal information to providers outside the EEA if the providers we work with protect your personal information to the same standards as they would have to if they were based within the EEA. If you provide us with your personal information, you agree we can transfer this information, but we will always ensure that adequate and approved data transfer and protection mechanisms (e.g. EU-US Privacy Shield) is utilised to safeguard your data.

Cookies

We use cookies on this website to distinguish who you are, how you are accessing the website, analyse your website usage, and track which deals you click through on. We use cookies to improve our website service and help provide you with a good experience.

You can reject the cookies which we use on the website, but doing so may cause usability issues. For more information about cookies, please click here

Your rights

1. Right of access

   You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients to whom we have disclosed, or will disclose your personal information.

2. Right to rectification

   You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.

3. Right to erasure

   You have a right to ask us to erase your personal information. This is also known as the “right to be forgotten”. We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims.

4. Right to restriction of processing

   You have a right to require us to restrict processing of your personal information where:-

   1. You believe that the personal information we hold about you is inaccurate and we require reasonable time to verify the accuracy of that personal information;
   2. Your personal information has been unlawfully processed by us but you do not want us to erase that personal information;
   3. It is no longer necessary for us to keep your personal information for the purposes for which they were collected by us but they are required by you for the establishment, exercise or defence of legal claims; or
   4. You exercise your right to object to processing and we require reasonable time to verify whether there are any overriding grounds upon which we may rely in order to continue that processing.

5. Right to data portability

   If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.

6. Right to object

   You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.

   You also have a right to object to our processing of your personal information for direct marketing purposes. You can object to our processing of your personal information for direct marketing purposes via the unsubscribe hyperlink in any direct marketing messages which we may send to you. We will stop processing your personal information for direct marketing purposes if you request us to do so.

7. Right to withdraw consent

   If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you but we will inform you if that is the case.

   We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.

If you have any questions or queries about the use of your personal information, please contact us directly via email, or letter.

How to contact us

If you have any questions about this privacy policy or would like to make a complaint, please write to:

A Networks Media Ltd
Sullivan Court, Wessex Park
Colden Common
Winchester
Hampshire, England
SO21 1WP

Or email us at: contact@usave.co.uk

Our DPO’s contact details are: privacy@usave.co.uk

General information about data protection may be found at the Information Commissioner’s website: https://ico.org.uk/

For more information about cookies please visit http://www.allaboutcookies.org/ and for more information about how to manage cookies please refer to our Cookies Policy.

Information about direct marketing may be found at the Direct Marketing Association’s website: https://dma.org.uk/

If you feel you need to, you also have the right to make a complaint to us or the Information Commissioner’s Office at any time. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance.