Finding the best broadband and phone package for you
There are three main things to look at when searching for a broadband and phone package:
- The broadband aspect - It is important that you look at the bandwidth being offered as part of the package you are looking at, as well as the provider itself (e.g. their customer service track record). For more details on what to look out for when taking out a new internet connection, see our main broadband page.
- The phone aspect - Many providers will allow you to make phone calls on all of their packages, but on their cheaper packages this will usually be pay as you go. If you use your phone a lot, it is probably worth looking at packages with evening & weekend calls or anytime calls included as standard (we explore this in more detail below!).
- Price - Price is usually the main factor in most people's decision making process. When it comes to internet and phone deals be aware that cheaper packages will usually come with slower internet (ADSL) and pay as you go minutes. We would recommend you consider how much you use your internet and phone before you opt for the cheapest connection available.
What to look out for with home phone plans
Pay as you go calls usually come as standard
As we noted earlier, most home broadband packages come with line rental (and therefore pay as you go calls) included as standard.
Providers who do not include line rental as standard are Hyperoptic and Virgin Media. EE now also offer packages without a landline, but most of them come with line rental as standard. Most other provider's will allow you to make calls on any of their packages.
This doesn't mean that you should go for the cheapest connection though.
Occasional vs regular use
If you only make the occasional call using your landline then these packages will be fine.
If your home phone is used more regularly though, upgrading to a broadband deal with free calls included, otherwise known as an anytime phone package, is probably worth the extra up-front cost.
Prices vary between providers
Be aware though, these anytime call packages work differently from provider to provider.
EE broadband, for instance, will allow you to make any many calls for as long as possible on their anytime calls package as you want, but you will still be charged a 24p connection charge per call.
Conversely, BT will never charge a connection fee on their anytime home phone add-on, but they limit their their 'free' period for calling to 60 minutes; this means if you call someone for 80 minutes, you will be charged 20 minutes at their pay as you go rate.
We explain some of the differences between the different provider and package offerings below, but we highly recommend you read the small print on any internet and phone package before you take it out.
Broadband packages with anytime calls
If you use your home phone religiously, then we would recommend taking out a broadband plan with anytime calls.
To put into perspective how much making calls on a base packages can cost, if you are on one of EE broadband's pay as you go home phone plans your calls will cost 16.1p per minute.
If you call another UK landline for 10 minutes every day, you will end up paying £48.97 extra a month just on phone bills.
Alternatively, if you take out EE's anytime call package, you will end up paying an extra £8.36 per month for their anytime call package as well as a 24p connection charge per call. If you do one call per day, every day, you would end up paying £15.66 per month, a saving of £33.31 per month!
To see how much anytime call packages will cost, compared with how much you will pay for a PAYG package with one call a day, please see below.
|Provider||Unlimited minutes cost||Pay as you go cost||Monthly cost for one 10 minute call / day on PAYG to a UK landline|
|£15 / month||20.9p / min||£63.57|
|£8.36 / month & 24p connection cost per call||16.1p / min||£48.97|
|£9 / month||15p min||£52.62|
|£6 / month (landline only)
£11 / month (landline & mobile)
Below we have selected a few broadband and phone deals with anytime calls we think represent good value.
ADSL broadband with anytime calls
John Lewis Broadband
Unlimited Broadband + Anytime calls
10Mb / second
£25.00 / month
£0 upfront fees
Fibre broadband with anytime calls
Fibre Broadband + Anytime UK calls
36Mb / second
£35.86 / month
£0 upfront fees
Broadband with evening and weekend calls
Don't make any calls during the day on weekdays? A package with evening and weekend calls will probably be more suitable.
The likes of Plusnet offer an evening and weekend call package for an extra £5 per month.
John Lewis offer evening and weekend calls as standard on all their home broadband deals.
BT broadband don't offer any packages with this, but they do offer a 700 minute add-on for a monthly cost of £7. These minutes can be used at any time, but once used up you will be charged minutes at their pay as you go rate.
|Provider||Call set up fee||Evening & weekend call package cost|
|Not applicable||Not available - instead BT offer a 700 minute package, where the first 700 minutes are free at £7 / month.|
|Not available||EE do not have available an evening and weekend call package|
|23p||£5 / month|
|23p||Included as standard (calls to landlines only)|
All of the above can be added onto any broadband plan offered by the above providers, whether that be one of their ADSL or fibre optic deals.
What about cheap broadband and telephone packages?
Broadband usually comes with a landline installed, so theoretically the cheapest broadband and phone package you can is £16.99 from Shell Energy broadband.
Shell Energy Broadband
Includes Norton Deluxe for free
11Mb / second
£16.99 / month
£0 upfront fees
This deal comes with pay as you go minutes though, so although you will be able to make calls if you take this contract out, you could end up paying quite a bit more than you would if you opt for anytime calls.
So the real question is: Is it possible to get a cheap broadband and telephone deal with anytime calls?
Yes, it is.
Broadband provider NOW offer some great broadband with anytime call packages, starting from £18 per month for an 11Mbps ADSL connection.
Brilliant Broadband + Free Anytime Calls
11Mb / second
£18.00 / month
£5 upfront fees
If you want something a bit faster, they also offer their Fab Fibre plan for £23 per month, which also comes with anytime calls and a 36 Mbps connection.
Fab Fibre + Free Anytime Calls
36Mb / second
£22.00 / month
£5 upfront fees
Be aware though, these NOW deals come with anytime calls included for only the first 12 months. After this introductory period NOW will charge £8 per month for this. When this happens we would suggest you either 1. find a new broadband and phone deal or 2. try haggle with NOW over the increased costs.
Can I keep the same phone number if I switch providers?
Yes, but only if you’re staying in the same house as before. If you’re switching providers and moving to a different house, you might not be able to keep your number. Especially if you’ve moved far away and will need a different area code.
Can I have a second phone line installed?
You can get a second phone line installed, but it will cost you extra. The exact price will depend on your provider, so you should contact them and find out the specifics. Getting a second phone line is a great idea if you’re splitting your property into separate flats or want a dedicated business line coming into a home office.
Last reviewed: 10 June 2021
Next review: 10 July 2021