Why should elderly people get broadband?
Although the thought of using the internet may be intimidating to older people, it can also provide great opportunities. The internet can allow older people to become more connected to their friends and family using email, social media or Skype.
What do older people need from their broadband?
Elderly people may want an internet connection with limited data if they primarily go online to send emails or look up information as opposed to streaming the latest Netflix series. Alternatively, if they want to stream music or download films then an unlimited package may be more suitable. Our guide on whether older users need unlimited broadband
will help you work out which camp you fall in.
Whilst most customers will consider price when they compare broadband packages, this may be of particular concern to an older person who is no longer working and instead drawing their pension
Good customer service
Elderly people who aren’t familiar with using the internet will want a reliable customer service to fall back on in case they encounter any problems.
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Which providers offer the best broadband packages for the elderly?
Some broadband providers offer packages designed to suit the needs of older people:
The Post Office
Post Office broadband
offers customers a basic package with speeds of up to 17Mbps. This package includes unlimited downloads and unlimited weekend calls. It also offers flexible payment options including cash payments, direct debit or debit card payments which may be particularly useful to an older person. This service relies upon existing phone lines at your home and there are therefore no extra set up fees included.
offers a basic 18-month package free of any set up fees. This package comes with unlimited data so there is no potential for excess charges. It also comes with extras such as unlimited landline calls.
’s basic package is only available to people on certain benefits such as the state pension. This offers access to the internet at a hugely reduced cost of less than £10 a month. However, customers should be aware that your download limit is capped at 12GB a month and you will have to pay excess charges once you’ve reached your allowance.
What to look out for when comparing broadband packages for the elderly
When your compare internet deals for the elderly, you should look at whether your package will include other services an older person may want. For example, many older people use landline phones, so a broadband and phone package which offers landline services as part of the package might be the most suitable. You will also want to consider whether the package includes TV as bundling your broadband and TV services together in one package can often turn out much cheaper.
Last reviewed: 01 September 2021
Next review: 01 October 2021