Contact information

Troubleshooting and complaints

Feedback, complaints & support

A Networks Media Ltd aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

If you are not happy with usave or the service we have offered, please contact us by email or post and let us know of for any reason you are not satisfied with your dealings with usave.

Often, we will be able to give you a response within 48 hours. When the matter is more complicated we will give you at least an initial response within five working days.

If you wish to make a complaint via email, please send your email to complaints@usave.co.uk.

To make a complaint by letter, please send any correspondence to:

Complaints
A Networks Media Ltd
Sullivan Court, Wessex Park
Colden Common
Winchester
Hampshire, England
SO21 1WP

ISP Issues

If your issue is with your internet service provider, you're better off contacting them directly. Look for your provider in the table below and use the phone number listed:

Supplier Name	Phone Number
Direct Save	001923709709 Option 3
EE	0844 873 8586
Gigaclear	01865 591131
Hyperoptic	0333 332 1111
John Lewis	0800 022 3300
Now	330 332 3050
Onestream	333 241 4449
Origin	0345 071 9627
Plusnet	0800 079 1133
Post Office	0345 722 3344
Shell	0330 094 5800
Sky	800 759 1467
SSE	0345 071 9886
TalkTalk	0345 172 0088
Virgin	0345 454 1111
Vodafone	03333040191

Ofcom's information on complaints

If you want more information on customer service and how complaints are handled by providers, Ofcom (the telecoms regulator) carries out its own research into and provides valuable information on this on their website.

Ofcom look to make sure people get the best from their broadband and phone services, working to make sure people are treated fairly and are given accurate information (pricing, speeds…) when selecting a provider.

To find out a bit more about what Ofcom does, please visit their website.