Contact information

Troubleshooting and complaints

Feedback, complaints & support

usave digital ltd aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

If you are not happy with usave or the service we have offered, please speak to a member of our customer service team and let us know of for any reason you are not satisfied with your dealings with usave.

Often, we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

To make a complaint over the phone, please contact us directly on 020 7112 8220.

If you wish to make a complaint via email, please send your email to customerservice@usave.co.uk.

To make a complaint by letter, please send any correspondence to:

Complaints
usave digital ltd
167a High Street
New Malden
KT3 4BH

ISP Issues

If your issue is with your internet service provider, you're better off contacting them directly. Look for your provider in the table below and use the phone number listed: If your issue is with your internet service provider, you're better off contacting them directly. Look for your provider in the table below and use the phone number listed: If your issue is with your internet service provider, you're better off contacting them directly. Look for your provider in the table below and use the phone number listed:

Supplier Name	Phone Number
Direct Save	0800 027 3930 (Option 3)
EE	0207 362 0200
Gigaclear	01865 591 131
Hyperoptic	0333 332 1111
John Lewis	0800 022 3300
Now	08007591213
Onestream	03332414449
Origin	0330 024 17 77
Plusnet	0800 432 0200
Post Office	0345 600 3210
Shell	0330 094 5800
Sky	0333 759 0956
SSE	0345 071 9890
TalkTalk	0345 172 0088
Virgin	0800 064 3836
Vodafone	03333 040 191

Ofcom's information on complaints

If you want more information on customer service and how complaints are handled by providers, Ofcom (the telecoms regulator) carries out its own research into and provides valuable information on this on their website.

Ofcom look to make sure people get the best from their broadband and phone services, working to make sure people are treated fairly and are given accurate information (pricing, speeds…) when selecting a provider.

To find out a bit more about what Ofcom does, please visit their website.