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ISP Issues
Ofcom complaints
A Networks Media Ltd aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.
If you are not happy with usave or the service we have offered, please contact us by email or post and let us know of for any reason you are not satisfied with your dealings with usave.
Often, we will be able to give you a response within 48 hours. When the matter is more complicated we will give you at least an initial response within five working days.
If you wish to make a complaint via email, please send your email to complaints@usave.co.uk.
To make a complaint by letter, please send any correspondence to:
ComplaintsIf your issue is with your internet service provider, you're better off contacting them directly. Look for your provider in the table below and use the phone number listed:
Supplier Name | Phone Number |
---|---|
Direct Save | 001923709709 Option 3 |
EE | 0844 873 8586 |
Gigaclear | 01865 591131 |
Hyperoptic | 0333 332 1111 |
John Lewis | 0800 022 3300 |
Now | 330 332 3050 |
Onestream | 333 241 4449 |
Origin | 0345 071 9627 |
Plusnet | 0800 079 1133 |
Post Office | 0345 722 3344 |
Shell | 0330 094 5800 |
Sky | 800 759 1467 |
SSE | 0345 071 9886 |
TalkTalk | 0345 172 0088 |
Virgin | 0345 454 1111 |
Vodafone | 03333040191 |
If you want more information on customer service and how complaints are handled by providers, Ofcom (the telecoms regulator) carries out its own research into and provides valuable information on this on their website.
Ofcom look to make sure people get the best from their broadband and phone services, working to make sure people are treated fairly and are given accurate information (pricing, speeds…) when selecting a provider.
To find out a bit more about what Ofcom does, please visit their website.