Together Energy ceased trading in January 2022 and its customers were taken on by British Gas.
Together Energy summary
Together Energy was a relatively new player in the market before going out of business. It aimed to offer affordable energy while combating the issue of fuel poverty in Scotland. To summarise:
- It was not among the cheapest energy providers ; Together Energy's tariffs had a poor value for money rating.
- Complaint resolution and bill accuracy left a lot to be desired.
- Together Energy reviews were among the lowest in terms of overall customer experience.
- Offered a range of prepayment and fixed rate tariffs.
Together Energy: Company background
Together Energy was established in Scotland in 2016, and it found its way to England in 2017. Initially, it only supplied to Scottish customers, but it then expanded all over the UK.
Together Energy provided affordable energy and employed 90% of its staff from the poorest parts of the UK and had developed a base of around 60,000 customers in just four years. It was also widely committed towards ending fuel poverty across the country, which it aimed to provide through its wide range of plans and tariffs for every need, as well as by reinvesting into the community.
What are Together Energy’s tariffs like?
Together Energy provided gas and electricity services to its customers, with six core types of tariffs which were a mix of fixed and variable rates.
Their most popular tariffs were their Economy 7 tariffs, which offered lower rates for energy consumed during off-peak hours (mostly overnight). While their tariffs differed from location to location, you could expect to pay something like £1,080 for an annual standard variable tariff. This was definitely lower than some of the tariffs offered by the Big Six providers, though still quite expensive compared to other, smaller providers. You could also get a discount on your bill if you opted for a dual fuel plan, or paid by direct debit.
Green Brexit Protect Tariff
A unique tariff offered by Together Energy was its Green Brexit Protect tariff, which aimed to protect your bills from Brexit and tackle the issue of fuel poverty in Scotland. Under this fixed tariff, fuel prices were frozen for 25 months, which served as a guarantee against Brexit-related price fluctuations.
Do they receive a lot of customer complaints?
Unfortunately, while Together Energy had a wide variety of service offerings, it did not have a very good reputation among consumers. In fact, it was the lowest ranked among the 35 energy suppliers reviewed in the Which? annual customer survey, and had a poor score of 2.5 / 5 on Trustpilot.
Some of Together Energy’s complaints mentioned bills that were not given on time, nor easy to understand, to poor value for money, to slow, unresponsive customer service. Together Energy definitely needed to do a lot more in order to improve its customer experience.
Who to contact if you have a complaint of Together Energy
While Together Energy offered complaint resolution via telephone, customer complaints had mentioned that they were often slow to respond. They also did not respond to complaints over the weekend.
Together Energy fuel mix
Energy mix as follows