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Plusnet has made a name for itself as an affordable broadband provider. But do their speeds live up to their competitors, and what offers do they have available? Read on to learn what Plusnet has to offer.
Plusnet uses the Openreach network meaning its speeds are fairly consistent with other Openreach broadband providers.
Plusnet’s upload speeds are marginally faster than some of its competitors. This can be a real bonus if you regularly upload content to the internet. If you habitually live stream, or use online gaming platforms but want to save money, Plusnet might be a good option.
Plusnet offer some reasonably priced broadband deals. They also offer a no contract service for their ADSL Unlimited Broadband. This is more expensive than their 18 month deal with £50 setup costs and £23.99 a month.
Plusnet use geographical pricing for 1% of the UK. Their headline prices will be true for most but are not always accurate. Use usave’s broadband comparison tool to find out what Plusnet costs in your area.
Exit fees are charged per month remaining on your contract if you choose to terminate early.
Plusnet has a number of benefits of a low-cost broadband provider:
Installation usually takes around 14 days.
Plusnet Unlimited Broadband customers will receive a basic router. Plusnet Fibre customers receive a slightly improved router very similar to the BT Home Hub. This means your compatible gadgets will get a faster connection.
It is easy to set up your router at home and you won’t usually need an engineer to visit.
If you do not have an active phone line an engineer will need to install one. This can cost £49.99.
Plusnet is usually rated average or below by customers.
As of June 2020 its Trustpilot ratings were 83% “Bad” and only 6% “Excellent”.
The majority of negative reviews concern the actual broadband service, customers complain that they do not receive the speeds advertised.
Customer service was previously their highest rated quality, but seems to have fallen in recent years.