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Plusnet broadband review

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Plusnet Review

Plusnet has made a name for itself as an affordable broadband provider. But do their speeds live up to their competitors, and what offers do they have available? Read on to learn what Plusnet has to offer.

Speed: how fast is Plusnet Broadband?

Plusnet uses the Openreach network meaning its speeds are fairly consistent with other Openreach broadband providers.

Plusnet’s upload speeds are marginally faster than some of its competitors. This can be a real bonus if you regularly upload content to the internet. If you habitually live stream, or use online gaming platforms but want to save money, Plusnet might be a good option.

Price: how much does Plusnet Broadband cost?

Plusnet offer some reasonably priced broadband deals. They also offer a no contract service for their ADSL Unlimited Broadband. This is more expensive than their 18 month deal with £50 setup costs and £23.99 a month.

Plusnet use geographical pricing for 1% of the UK. Their headline prices will be true for most but are not always accurate. Use usave’s broadband comparison tool to find out what Plusnet costs in your area.

Exit fees are charged per month remaining on your contract if you choose to terminate early.

What makes Plusnet stand out?

Plusnet has a number of benefits of a low-cost broadband provider:

  • Plusnet TV package available for Plusnet broadband customers
    • YouView box or YouView+
    • BT Sport Lite
    • Selection of premium channels and Freeview
  • Home phone services include calls to mobiles
    • Evening, weekend and mobile calls £4 a month
    • Unlimited UK and mobile £8 a month
    • Anytime international £8 a month
  • Security
    • All Plusnet broadband comes with Plusnet SafeGuard
    • Site blocking and parental controls
    • Option to add Plusnet Protect for virus protection on up to 8 devices
  • Reward cards sometimes come with fixed term contracts
    • £50 for ADSL
    • £75 for fibre optic
  • Unlimited means unlimited

Tech: Installation and Equipment

Installation usually takes around 14 days.

Plusnet Unlimited Broadband customers will receive a basic router. Plusnet fibre customers receive a slightly improved router very similar to the BT Home Hub. This means your compatible gadgets will get a faster connection.

It is easy to set up your router at home and you won’t usually need an engineer to visit.

If you do not have an active phone line an engineer will need to install one. This can cost £49.99.

Customer Experience: how is Plusnet rated by customers?

Plusnet is usually rated average or below by customers.

As of June 2020 its Trustpilot ratings were 83% “Bad” and only 6% “Excellent”.

The majority of negative reviews concern the actual broadband service, customers complain that they do not receive the speeds advertised.

Customer service was previously their highest rated quality, but seems to have fallen in recent years.