Find out how to cancel your Virgin Media broadband contract
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If you are a Virgin Media Customer who is moving home, looking for a cheaper deal or just want a change, you will have to cancel your current contract. Don’t worry! It is not a difficult thing to do. Here we will go through all that you need to know about cancelling your contract, so that you can do it easily, or work out whether leaving is the best option for you.
Before you do anything else, the first thing to find out is whether you are still under contract. Virgin Media’s contracts are either 9, 12, 18 or 24 months long, unless you are on a monthly rolling contract. If you are still under contract, you will likely have to pay an Early Disconnection Fee (more on this later).
Cancelling your contract is simple, and can be done on the phone. You can ask to be referred to the retentions team, and try and see if they will give you a better deal, although if you want to avoid the stress of trying to negotiate on the phone, switching your provider outright is easier.
If you are cancelling while you are still under contract with Virgin Media, you will probably have to pay an Early Disconnection Fee. Although you are liable to paying the full remainder of the contract, they suggest that you will only need to pay around 80 percent of the remaining value of the contract.
Here’s a look at some of the fees that you would have to pay if you are going to cancel your contract early:
Deal name | Monthly cost | Early disconnection fee |
M100 Fibre Broadband Only |
£42 |
£34 |
M200 Fibre Broadband Only |
£47 |
£38.15 |
M50 Fibre Broadband and Talk Weekends |
£28 |
£22.16 |
Maxit TV, M100 Fibre Broadband and Talk Weekends |
£63 |
£44.03 |
Ultimate Oomph Bundle |
£99 |
£51.29 |
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In short, yes. In 2013, Ofcom ruled that if service providers raised their monthly prices considerably during the term of a contract, then customers would be allowed to leave it without any penalty fees. Customers should be notified before it happens, and get 30 days notice to let their provider know that they are leaving.
This can be tricky, but if you can prove that the speeds that you are receiving are considerably below what they were advertised when you signed up, and Virgin Media aren’t able to do anything about it, then you could be able to leave without charge. When measuring your internet speeds, remember that it has to be done from a computer that is attached via LAN wiring to the router, because WiFi cannot offer as fast connection as through wires.