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How to Cancel Virgin Media Broadband

Find out how to cancel your Virgin Media broadband contract

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Offers from over 15 providers

Offers from over 15 providers

How to Cancel Virgin Media Contracts

If you are a Virgin Media Customer who is moving home, looking for a cheaper deal or just want a change, you will have to cancel your current contract.  Don’t worry! It is not a difficult thing to do.  Here we will go through all that you need to know about cancelling your contract, so that you can do it easily, or work out whether leaving is the best option for you.

When does my Contract End?

Before you do anything else, the first thing to find out is whether you are still under contract.  Virgin Media’s contracts are either 9, 12, 18 or 24 months long, unless you are on a monthly rolling contract.  If you are still under contract, you will likely have to pay an Early Disconnection Fee (more on this later).

  • How to find out how long you have left on your contract online:
    • Step 1: Visit
    • Step 2: Click on sign in and enter your email address and password
    • Step 3: Click on ‘View Contract’ to look at details of your contract including the expiry date
  • How to find out how long you have left on your contract by phone:
    • You can call the customer service team to find out how long you have left on your contract.
    • Call either 0345 454 1111, or 150 from a Virgin landline or mobile phone.
    • The customer service team are available between 7:00am and 11:00pm on weekdays, or 8:00am to 8:00 p, on weekends.

How do I Cancel Virgin Media Broadband?

Cancelling your contract is simple, and can be done on the phone.  You can ask to be referred to the retentions team, and try and see if they will give you a better deal, although if you want to avoid the stress of trying to negotiate on the phone, switching your provider outright is easier.

  • How to cancel your contract by phone:
    • Call either 0345 454 1111, or 150 from a Virgin landline or mobile phone.
    • Select the ‘If you’re thinking of leaving Virgin Media’ option and let the member of the service team that you are speaking to know that you wish to leave.
    • If you have a deal with another provider lined up, let Virgin know what date you will go live with them, and they will usually cut your services on or around that date.

Cancellation Fees

If you are cancelling while you are still under contract with Virgin Media, you will probably have to pay an Early Disconnection Fee.  Although you are liable to paying the full remainder of the contract, they suggest that you will only need to pay around 80 percent of what you would need to pay.[1]


Here’s a look at some of the fees that you would have to pay if you are going to cancel your contract early:


Monthly Cost

Early Disconnection Fee Monthly Cost

M100 Fibre Broadband Only



M200 Fibre Broadband Only



M50 Fibre Broadband and Talk Weekends



Maxit TV, M100 Fibre Broadband and Talk Weekends



Ultimate Oomph Bundle






Find a New Broadband Provider

If you are looking for a new broadband provider after leaving Virgin Media, the easiest way to find one is by using an online price comparison.  By comparing side by side the options that are available to you and how much they cost in one place, you can easily see which providers offer the best value for their services at each different price point.


Visit the website and click on the broadband tab, and all you have to do is type in your postcode to see the options that are available to you.


Here you can compare the different prices from each provider, along with the speeds that they are offering.  You can also use the easy filter options to select download speeds or whether you want superfast broadband, to help simplify and narrow down your choices.


There is also the option to look just at bundles with just broadband, or whether you want to include phone and/or television packages as well, making it easy to work compare and work out which deal would best suit your needs.


Can I cancel my broadband if Virgin Media raises its prices?

In short, yes.  In 2013, Ofcom ruled that if service providers raised their monthly prices considerably during the term of a contract, then customers would be allowed to leave it without any penalty fees.  Customers should be notified before it happens, and get 30 days notice to let their provider know that they are leaving. 

Can I cancel my broadband if it’s too slow?

This can be tricky, but if you can prove that the speeds that you are receiving are considerably below what they were advertised when you signed up, and Virgin Media aren’t able to do anything about it, then you could be able to leave without charge.  When measuring your internet speeds, remember that it has to be done from a computer that is attached via LAN wiring to the router, because WiFi cannot offer as fast connection as through wires.

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