Can I cancel my landline but keep my broadband?

For the majority of customers, whether you use an ADSL or FTTC connection, you will need a phone line. This is because the copper wires of the landline networks are used for at least part of the journey delivering internet from the cabinet to your home. Just because you need the copper cable however, doesn’t mean you need to have the landline.

If you have a calls package you don’t want anymore, then you can ask to remove it from your bundle, and it won’t affect your broadband connection. If you’re a full fibre (FTTP) customer, then a phone line isn't needed at all. If you already have one but don’t want it, then you can ask to have it disconnected.

It’s important to note, however, that removing a phone line or cancelling your call package might incur fees, whether through labour or the cost of unbundling your current package. Make sure you do your research beforehand to make sure that it’s going to be worthwhile.